All posts tagged "guests"

The short-term rental (STR) industry has shown incredible resilience over the past couple of years. Even since...

Since the late seventies our family has opted for vacation rental homes over hotels. We are well...

UK holiday rental firm Sykes Holiday Cottages acquired a major stake in Bachcare, New Zealand’s largest vacation...

“I can’t get in. The door won’t unlock.” “Did you turn the deadbolt after entering your code?”...

Rest and sleep are one of the indispensable activities in people’s lives. As such, having a nice...

There are many ways to upsell in today’s world, yet before talking about upselling, there is a...

  Now that so many technology companies have provided the means to chat online with customers, an...

Remember when providing linens or cleaning the property post-stay entailed additional charges to the customer? And renting linens...

Vacation rental professionals, rejoice! Sense of Place, the quirky and avant-garde travel show that follows VRMB’s Matt...

What is hospitality? The dictionary defines it as “the friendly and generous reception and entertainment of guests,...

Simon Lehmann discusses the future of the vacation rental industry, Airbnb, HomeAway, and upcoming challenges and opportunities  When...

I keep six honest serving-men (They taught me all I knew); Their names are What and Why...

The City Council of South Lake Tahoe implemented new restrictions and fines to their Vacation Home Rental...

After more than ten hours, which included listening to over 250 comments from the public, in addition...

A recnt Rutgers University study — based on more than 3,800 Airbnb lodging requests sent by the researchers — suggests travelers with disabilities are more likely to be rejected and less likely to receive preapproval, or temporary clearance, for a potential stay with Airbnb’s hosts. “Physical inaccessibility may represent a deeper form...

I love vacation rentals. I love that we deliver twice the living space for half the price...

The performance of a vacation rental manager’s (VRM’s) housekeeping department is more important to vacation home owners...

We put many price tags on guests. How much is a guest worth? How much did that...

Lifecycle Marketing is the practice of communicating relevant information with prospects and customers according to their behavior...

By Amy Hinote, NAVIS The Subject line of your email campaign is the first thing your reader...

January 17, 2013 –As public awareness of vacation rentals as a lodging option increases, the professional vacation...

But as consumers grow accustomed to shopping for vacation rentals online, the question becomes, “To print, or...

A few tips can help you ensure that you’re making the most of your front desk’s customer...