Customer Service for Vacation Rental Professionals

The rebound of the travel industry in the United States is underway with guests around the country...

Operational efficiency is difficult to measure, but imperative to your business’ success.  Ben Edwards of Weatherby Consulting...

Few would argue against the statement that a vacation rental operator’s most critical function is handled by...

“Vacation rental managers have historically taken a reactionary approach to in-stay communication: leave the guest alone and...

“Without a doubt, the pandemic has made the job of property managers harder. There’s an increased emphasis,...

“It’s clear that there is still so much room for growth in the vacation rental industry. Demand...

Oregon-based vacation rental management company, Meredith Lodging, has filed a false advertising and defamation complaint against Vacasa...

There’s a push-pull situation emerging in vacation home rentals where operators must determine the right balance between...

“The issue of raising quality in short-term rentals is a fundamental one for our industry. It is...

Everyone wants a thriving business. How do you get to increased profits and increased market share? The...

Jamalo’s welcoming voice on the other end of the telephone brightened the cold January day. I was...

Here we are starting a new year with the hopes that the COVID-19 vaccine will help us...

As I sit in my office on New Year’s Eve, writing this article for the first VRM...

As with constructing their first six-bedroom, three-bath custom home in the Pennsylvania Poconos, entrepreneurs Carrington Carter and...

Entertainer Steve Allen said, “Radio is the theater of the mind.” If that’s true, then Sarah Bradford...

In an exclusive interview with VRM Intel Magazine, Glen Kaiser announced today that he and his brother,...

The reopening of the federal government’s Payroll Protection Program (PPP) is great news for the vacation rental...

Meredith Oksenholt and son, EJ, keeping an eye out for passing whales in the Bella Beach community...

We just had an excellent and lively discussion at the Data and Revenue Management (DARM) conference hosted...

Work From Home Fatigue As shelter orders persist across the country, many have started to experience fatigue...

For the last two years, Booking.com has been working steadily to ensure the quality of short-term and...

As vacation rental providers are experiencing firsthand, consumer behavior in the travel sector has changed dramatically in...

7 Key Drivers of Destination Travel Scenarios How can destination resorts plan and prepare for the upcoming...

After the flood of COVID-19 cancellations abated, property managers felt a renewed sense of hope as guests...