Customer Service for Vacation Rental Professionals

1) Provide clear directions to the property at their fingertips. First, provide guests with easy-to-follow directions via...

In the vacation rental industry, facing crises is something we do well, from fires and earthquakes to...

As the professional community begins to work its way through the COVID-19 curve and the associated rolling...

A couple of summers ago I was reading a book called The Whole-Brain Child by Daniel J....

VacationRentPayment, a Yapstone payment processing facilitator widely used by vacation rental managers and homeowners, is notifying its...

As the vacation rental industry faces challenges related to the spread of COVID-19, managers on the Gulf...

According to Spokane’s The Spokesman, “Spokane Valley-based Stay Alfred is closing its properties nationwide for eight weeks,...

For small business owners, there is little that is more difficult than being faced with a circumstance...

Earlier today, Vacasa notified employees it is laying off an unspecified number of workers, cutting the hours...

As reported by OBX Today, Dare County is restricting visitor access to North Carolina’s Outer Banks beginning...

Leading a reservation call center for Kaiser Realty on the Alabama Gulf Coast for nearly 25 years—through...

I began my career in the vacation rental industry 20 years ago. As a kid out of...

Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values...

Train hospitality through the heart and not the head by focusing on concepts such as empathy, patience,...

Vacation rental managers have two distinct customers: guests and homeowners. The identity of a manager continues to...

The vacation rental industry has an amazing foundation, one built on relationships and communication, which is why...

While no one wishes for a recession, it is hard to ignore multiple predictions that one is...

In the vacation rental industry, we frequently hear chatter about scaling businesses. The topic of scaling is...

Choosing the right Christmas presents for family members can be challenging. We look for gift ideas that...

Not so long ago in the lodging business, a long meeting or a day off would mean...

Vacasa, today, announced a $319 million strategic investment round led by tech investor Silver Lake, along with...

Vacasa has finalized its acquisition of Wyndham Vacation Rentals from Wyndham Destinations (NYSE: WYND) for a purchase...

Throwing the gauntlet: dead in five years? Three years ago, Maninder Gulati of OYO predicted at Phocuswright...

Last year, Matt Landau partnered with Booking.com to produce he second season of the web series, The...