A few tips can help you ensure that you’re making the most of your front desk’s customer service opportunity.
Small businesses such as hotels, auto dealer service centers and professional offices typically make use of a front desk area to greet and serve customers. A clean, efficient front desk operation provides a favorable impression of your business and makes customers feel welcome. A few tips can help you ensure that you’re making the most of this customer service opportunity.
Your front desk should be staffed at all times during business hours. If customers have to wait for an employee to show up or need to go in search of somebody, it gives them a bad impression of your business’s level of customer service, and it can inconvenience them if they’re in a hurry. Be sure to have a system in place for desk coverage during lunch and breaks.
Your front desk is often the point of initial contact for your customer, so it can leave a lasting impression of your business. It’s important that you have an employee with a friendly personality manning the desk, and the individual should be…