Customer Service for Vacation Rental Professionals

Many independent properties are focused on increasing online bookings—an essential part of running your business for many...

This article was submitted by a coastal vacation rental manager who requested anonymity in order to be...

  By Doug Kennedy — More so than any other segment of the lodging industry, vacation rental...

Wyndham Vacation Rentals recently sponsored a study conducted by Kelton Global designed to gauge traveler sentiment about...

While it’s important to measure the performance of service and hospitality at your properties via online guest...

By Jill L. Ferguson  — (Attn: VRMs, feel free to you use on your blog) Most Americans...

By Doug Kennedy – Like the lodging industry in general, the vacation rental business is facing disruption...

By Carl Hoover — For devoted “Fixer Upper” fans planning a visit to Waco, it seems too...

LiveRez.com today announced global marketing pioneer Daymond John as its featured keynote speaker at the company’s annual...

By Julian Castelli — Worldwide online travel sales are robust, with continued growth projected through 2019. For...

The great American road trip is back; Memorial Day travel volume will be second-highest on record. AAA...

By Layne Blakely, MaidThis! Whether you are a seasoned host or new to the realm of hospitality entirely,...

By Bruce D, Johnson – When you start planning your week, where do you begin? What’s the first thing...

A new study from Cornell University suggests that hotel guests appreciate substantive responses to negative reviews, but...

By Doug Kennedy – By now most vacation rental companies have long recognized the potential of outbound email...

March 2, 2016 • By tambo Ten years ago, who would have predicted that one of your...

By: Nikki Woodson Blair When it comes to planning a family vacation, every parent’s objective is to find...

By: Doug Kennedy, Kennedy Training Network As marketing professionals across all industries know, the concept of storytelling is...

By: Alanna Schroeder For most vacation rental owners, a vacation home is the largest, most high-maintenance investment...

An Israeli man said a British Airbnb host refused to rent an apartment to him because, the...

By Doug Kennedy — As marketing professionals across all industries know, the concept of storytelling is an...

I’ve been thinking about this topic for a couple of weeks and wanted to share it with...

“Offering trip insurance protects your guests, safeguards your homeowners, and increases your bottom line.” Vacation rental property...

As the volume of vacation rentals and the competition increases, guest acquisition is at the forefront of...