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CATEGORY

Service

Education

Selling Safety: Professional Managers Need to Promote Safe Vacation Rentals

Justin Ford -
Anytime NBC’s Jeff Rossen does a news report on vacation rentals, rental managers around the country shudder at the effect his report could have...
Marketing

Total Compensation Statements Are a Powerful Marketing Strategy for Employers

Sue Jones -
The national unemployment rate of 3.8 percent (as of May 31, 2018) is the lowest it has been since April 2000. With unemployment under...
Marketing

Back-of-the-House Customer Service Training

Durk Johnson -
Recently, my wife and I spent our anniversary at a hotel on the Oregon coast. It was a unique date because it marked the...
Service

Maximizing Online Chat

Doug Kennedy -
When Used Correctly, Online Chat Provides a New Way to Convert Online Prospects These days, more and more vendors are providing chat options for...
Education

Verifying the Interplay of Voice and Online Channels

Doug Kennedy -
As I often say to participants in my on-site reservations training workshops, “You are not supposed to have this job, and I am not...
Education

Best Practices for Accidental Guest Damage Repair and Bed Bug Infestation Remediation

Laird Sager -
Insurance products are among the variety of solutions available to vacation rental management companies (VRMCs) for the remediation of accidental guest damages and bed...
Education

Friendly Upselling One Call at a Time

Ali Cammelletti -
There are many ways to upsell in today’s world, yet before talking about upselling, there is a foundation to dig into. Are your sales...
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Property Care

Creating A Standard Property Appearance Document

Durk Johnson -
All of you have been to your favorite restaurant and ordered your favorite item. Once you placed the order, the kitchen began a dance...
Service

Engaging Prospective Web-Surfing Guests Via Chat: Offer to Call If It Gets Complicated

Doug Kennedy -
  Now that so many technology companies have provided the means to chat online with customers, an ever-increasing number of vacation rental companies have yet...
Latest News

A Learning Experience: Urban Short-Term Rentals and Traditional Vacation Rentals

Amiad Soto -
The Growth of Urban Short-Term Rentals Over the last few years we have seen a significant rise in the number of property management businesses operating...
Service

Let’s Get Hygge! Sarah Bradford Discusses Vacation Rental Interior Improvements

Sarah Bradford -
Let’s face it. I bet 99 percent of all vacation rental companies of any size out there have at least a few properties that...
Latest News

The Rise of the Instant Satisfaction Guest and How It Is Transforming Operations

Jeremiah Gall -
Remember when providing linens or cleaning the property post-stay entailed additional charges to the customer? And renting linens didn’t mean the beds would be made...
Service

TurnKey Raises $31 Million: Founder John Banczak Discusses Funding and Future Plans

Amy Hinote -
Last month, TurnKey Vacation Rentals announced it had secured $31 million in Series D funding led by current investor Adams Street Partners, with participation...
News

Sea to Sky Rentals expands into Bellingham with One Suite Stay partnership

Amy Hinote -
Sea to Sky Rentals announced an expansion of its luxury vacation rental inventory into North Puget Sound and Bellingham, Washington. adding 14 high-end vacation...
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Latest News

Matt Landau’s Sense of Place Begins Season Two

Amy Hinote -
Vacation rental professionals, rejoice! Sense of Place, the quirky and avant-garde travel show that follows VRMB's Matt Landau as he meets worldly destinations through the...
Service

Vacation Rental Booking Path 101: 2 Exercises for Training

VRM Intel Staff -
Want to examine the booking path for vacation rentals? Try these exercises: 1. Your spouse/partner's aunt is turning 80, and the whole family wants to...
Service

Wyndham sells its European Vacation Rental Division to Private Equity Firm

VRM Intel Staff -
PARSIPPANY, N.J., Feb. 15, 2018 /PRNewswire/ -- Wyndham Worldwide Corporation (NYSE: WYN) today announced that it has entered into a definitive agreement for the sale of its...
Service

Properly Announces First Amazon Echo Remote Management Support in Vacation Rental Tech

Amy Hinote -
Properly today announced support for remote management of Amazon’s line of Echo devices, the first of its kind in the vacation rental industry. The...
OTAs

Vacation rental managers and homeowners join together to reach over 18 million consumers with #BookDirect education

Amy Hinote -
On February 7—for the first time in the history of the vacation rental industry—property managers and homeowners came together in a grass roots effort...
Marketing

Vacation Rental Shopping 101: How to Book a Vacation Home Directly with the Manager or Owner

Amy Hinote -
The word is out. Airbnb, VRBO.com, HomeAway, and TripAdvisor charge fees to consumers. Unlike in the hotel industry, where the booking fees are passed on...
Service

Hospitality is key to success for vacation rental management companies

Amy Hinote -
What is hospitality? The dictionary defines it as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” The Bible points to...
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Service

Branding Your Vacation Rental Company with a Customer Focus 

VRM Intel Staff -
Online bookings in the vacation rental industry have been on the rise for a while. We are hearing from clients that anywhere from 50 to 85 percent of their bookings have been online this...
Property Care

Time to Overshare Your Property Care 

Jeremiah Gall -
We all have that friend—everyone has one or two—who loves to overshare. You know the type. Maybe they post too many Facebook updates or include too many details in that story...
Property Care

New report shines light on concerns of hotel room attendants in certain Toronto hotels

VRM Intel Staff -
This article, "Precarious work takes toll on hotel housekeepers," was written by Rebecca Melnyk of the REMI Network. While the article focuses on the hotel...
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