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Customer Service for Vacation Rental Professionals

Former Wyndham Vacation Rentals President Bob Milne Joins Vacasa as COO

Former Wyndham Vacation Rentals President Bob Milne Joins Vacasa as COO
mm
Amy Hinote
July 25, 2017

With 1,400 employees, Vacasa has been making headlines as the fastest-growing full-service property management company in the vacation rental industry. Currently the second-largest vacation rental management company behind Wyndham Vacation Rentals, Vacasa has raised $40 million, manages 5,300 vacation rental units across 150 markets in ten countries, and is projected to have an inventory of 8,000 units in fifteen countries within the next year.

Today, Vacasa announced another significant milestone in its trajectory with the addition of Bob Milne to the team to head up operations. In his new role as COO, Milne will oversee Vacasa’s field operations to ensure that the company is delivering high levels of service for its guests and homeowners and to support the company’s growth strategy.

As a thirty year veteran in the vacation rental industry, Milne began his career in the sales and marketing department with Steamboat Resorts in 1985. Over the next ten years, Milne held several positions before becoming president and ultimately buying The Resort Company. In 2007, Milne sold The Resort Company, stayed on after the sale as a minority owner and the company’s CEO, and helped grow The Resort Company into a leading vacation rental and property management company with a portfolio of approximately 1,000 rental units. In 2011, Milne led the sale of The Resort Company to Wyndham Worldwide Corp (NYSE:WYN) and joined the Wyndham leadership team as president of Wyndham Vacation Rentals, North America.

According to an internal announcement, CEO Eric Breon said, “As we look to continue to enhance the operational side of our business, we’re honored to bring on Bob Milne, a well-respected and knowledgeable industry veteran in the vacation rental space as our COO.

“I have been following Vacasa’s growth path over the last several years,” Milne said. “I’ve learned that Vacasa has done a fantastic job of leveraging technology and analytics to grow revenue for its homeowners and expand into new markets.”

Milne continued, “I wanted to be somewhere I could fill a role that provides the team value and helps them reach their goals. Vacasa has a vision for expanding into new markets and utilizing technology in every aspect of the business. In getting to know Eric and the team, I’ve been impressed with the collaborative, energetic culture they’ve built here.”

“Bob’s strong industry acumen and proven leadership skills will undoubtedly strengthen our operations helping Vacasa be the most trusted vacation rental company in the industry,” Breon said. “We have ambitious plans for Vacasa and Bob’s contributions will help us get there.”

Milne will be based out of Steamboat, Colorado.

Related ItemsBreonCOOFeaturedMilnepresidenttechnologyvacasaVacation rentalswyndham
View Comments (1)

1 Comment

  1. William Helwig says:
    July 11, 2019 at 2:20 pm

    Hi,

    I’m William Helwig property owner of Vacasa listing property address
    2131 Tank Rd Arrowbear Ca, 92382

    Our June reconciliation shows zero occupancy & Zero proceeds. We had a guest check in on 6/24 and stay for 9 nights. Mr. Wylie was also aware of this guest stay.

    I spoke with Sara Simoneau on Tuesday 7/9 about the situation. She said she would send an email to finance inquiring about the issue. I’ve not heard back from her.

    I’ve sent a text message and left voice mails with Jason Bianco (Director) about the issue. No response from him.

    wylie Gosnell just called and said he also sent an email inquiring about the situation.

    Why is it that neither Sara or your director Jason Bianco have called me back with resolution.

    I would think after two days now they should be able to give me an answer.

    I would like a call back today from the person whom Jason report to.

    Thank You

    William Helwig
    760-521-0499

    Reply

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Customer Service for Vacation Rental Professionals
July 25, 2017
mm
Amy Hinote @vrmintel

Amy Hinote is the founder and editor-in-chief of VRM Intel Magazine, which provides news, information and resources for the professionally managed vacation rental industry. With a background in finance and over 15 years in the vacation rental industry, Hinote has worked with property management companies, technology companies, intermediaries and investors, and provides insider information about the growing vacation rental industry. She also founded the data company, now known as Key Data Dashboard, which provides aggregated market intelligence and reporting for vacation rental managers. Hinote resides between Alabama's Gulf Coast and Evanston, Illinois.

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