Thursday, December 4, 2025
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Recession-Proofing Your Vacation Rental Business

The short-term rental (STR) industry has shown incredible resilience over the past couple of years. Even since the beginning of this year, we have...

Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?

Since the late seventies our family has opted for vacation rental homes over hotels. We are well into the fourth generation of vacation rental...

UK’s Sykes Holiday Cottages Acquires Major Stake in New Zealand’s Bachcare

UK holiday rental firm Sykes Holiday Cottages acquired a major stake in Bachcare, New Zealand’s largest vacation rental management company. Since 2003, Bachcare has been...

Helping Guests Survive Vacation Brain

“I can’t get in. The door won’t unlock.” “Did you turn the deadbolt after entering your code?” “No…I have to turn the deadbolt?” <Head slap> And another documented...

Vacation Rental Mattress Rotation: What You Should Know

Rest and sleep are one of the indispensable activities in people’s lives. As such, having a nice and comfortable place to wind down and...

Friendly Upselling One Call at a Time

There are many ways to upsell in today’s world, yet before talking about upselling, there is a foundation to dig into. Are your sales...

Engaging Prospective Web-Surfing Guests Via Chat: Offer to Call If It Gets Complicated

  Now that so many technology companies have provided the means to chat online with customers, an ever-increasing number of vacation rental companies have yet...
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The Rise of the Instant Satisfaction Guest and How It Is Transforming Operations

Remember when providing linens or cleaning the property post-stay entailed additional charges to the customer? And renting linens didn’t mean the beds would be made...

Matt Landau’s Sense of Place Begins Season Two

Vacation rental professionals, rejoice! Sense of Place, the quirky and avant-garde travel show that follows VRMB's Matt Landau as he meets worldly destinations through the...

Hospitality is key to success for vacation rental management companies

What is hospitality? The dictionary defines it as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” The Bible points to...

Simon Lehmann: “This game is, by far, not over yet.” 

Simon Lehmann discusses the future of the vacation rental industry, Airbnb, HomeAway, and upcoming challenges and opportunities  When researching the vacation rental sector, it doesn’t take long to encounter...

Examining the Traveler’s Decision Process: Who, What, When, Where, Why, How Much? 

I keep six honest serving-men (They taught me all I knew); Their names are What and Why and When And How and Where and Who.  —Rudyard Kipling  In grade...

South Lake Tahoe Adds More Restrictions and Larger Fines to VHR Ordinance

The City Council of South Lake Tahoe implemented new restrictions and fines to their Vacation Home Rental Ordinance that took effect on December 22,...

San Diego City Council Adjourns without a Final Vote on Short-Term Rental Regulations

After more than ten hours, which included listening to over 250 comments from the public, in addition to amendments flying back and forth between...
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2017 Rutgers Study Suggests Discrimination for Guests with Disabilities on Airbnb

A recnt Rutgers University study — based on more than 3,800 Airbnb lodging requests sent by the researchers — suggests travelers with disabilities are...

The Seven Habits of Super Successful Salespeople 

I love vacation rentals. I love that we deliver twice the living space for half the price of hotels. I love being part of...

Market Your Secret Weapon: Your Vacation Rental Housekeeping Department

The performance of a vacation rental manager’s (VRM’s) housekeeping department is more important to vacation home owners and guests than ever before. Owners and...

The Economics of Really Knowing Your Vacation Rental Guests

We put many price tags on guests. How much is a guest worth? How much did that guest cost? When guests become names with...

Increase your Revenue with Lifecycle Marketing

Lifecycle Marketing is the practice of communicating relevant information with prospects and customers according to their behavior or interaction with your business with the...

Email Subject Lines: 8 Tips for Getting your Emails Opened

By Amy Hinote, NAVIS The Subject line of your email campaign is the first thing your reader sees and can mean the difference between being...

5 ways to educate the public about professional management

January 17, 2013 --As public awareness of vacation rentals as a lodging option increases, the professional vacation rental management industry has an opportunity to...
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Top 8 Ways to Compete and Beat RBOs

But as consumers grow accustomed to shopping for vacation rentals online, the question becomes, “To print, or not to print?” This article is courtesy of...

Customer Service Tips for a Front Desk

A few tips can help you ensure that you're making the most of your front desk’s customer service opportunity. Small businesses such as hotels, auto...

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