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Business

Recession-Proofing Your Vacation Rental Business

Sarah DuPre -
The short-term rental (STR) industry has shown incredible resilience over the past couple of years. Even since the beginning of this year, we have...
Latest News

Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?

Ren Hinote -
Since the late seventies our family has opted for vacation rental homes over hotels. We are well into the fourth generation of vacation rental...
Latest News

UK’s Sykes Holiday Cottages Acquires Major Stake in New Zealand’s Bachcare

Amy Hinote -
UK holiday rental firm Sykes Holiday Cottages acquired a major stake in Bachcare, New Zealand’s largest vacation rental management company. Since 2003, Bachcare has been...
Service

Helping Guests Survive Vacation Brain

Tyann Marcink -
“I can’t get in. The door won’t unlock.” “Did you turn the deadbolt after entering your code?” “No…I have to turn the deadbolt?” <Head slap> And another documented...
Property Care

Vacation Rental Mattress Rotation: What You Should Know

Rana Tarakji -
Rest and sleep are one of the indispensable activities in people’s lives. As such, having a nice and comfortable place to wind down and...
Education

Friendly Upselling One Call at a Time

Ali Cammelletti -
There are many ways to upsell in today’s world, yet before talking about upselling, there is a foundation to dig into. Are your sales...
Service

Engaging Prospective Web-Surfing Guests Via Chat: Offer to Call If It Gets Complicated

Doug Kennedy -
  Now that so many technology companies have provided the means to chat online with customers, an ever-increasing number of vacation rental companies have yet...
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Latest News

The Rise of the Instant Satisfaction Guest and How It Is Transforming Operations

Jeremiah Gall -
Remember when providing linens or cleaning the property post-stay entailed additional charges to the customer? And renting linens didn’t mean the beds would be made...
Latest News

Matt Landau’s Sense of Place Begins Season Two

Amy Hinote -
Vacation rental professionals, rejoice! Sense of Place, the quirky and avant-garde travel show that follows VRMB's Matt Landau as he meets worldly destinations through the...
Service

Hospitality is key to success for vacation rental management companies

Amy Hinote -
What is hospitality? The dictionary defines it as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” The Bible points to...
News

Simon Lehmann: “This game is, by far, not over yet.” 

Amy Hinote -
Simon Lehmann discusses the future of the vacation rental industry, Airbnb, HomeAway, and upcoming challenges and opportunities  When researching the vacation rental sector, it doesn’t take long to encounter...
OTAs

Examining the Traveler’s Decision Process: Who, What, When, Where, Why, How Much? 

Amy Hinote -
I keep six honest serving-men (They taught me all I knew); Their names are What and Why and When And How and Where and Who.  —Rudyard Kipling  In grade...
Regulations

South Lake Tahoe Adds More Restrictions and Larger Fines to VHR Ordinance

Heather Weiermann -
The City Council of South Lake Tahoe implemented new restrictions and fines to their Vacation Home Rental Ordinance that took effect on December 22,...
Latest News

San Diego City Council Adjourns without a Final Vote on Short-Term Rental Regulations

Heather Weiermann -
After more than ten hours, which included listening to over 250 comments from the public, in addition to amendments flying back and forth between...
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News

2017 Rutgers Study Suggests Discrimination for Guests with Disabilities on Airbnb

Amy Hinote -
A recnt Rutgers University study — based on more than 3,800 Airbnb lodging requests sent by the researchers — suggests travelers with disabilities are...
Service

The Seven Habits of Super Successful Salespeople 

John Suzuki -
I love vacation rentals. I love that we deliver twice the living space for half the price of hotels. I love being part of...
Property Care

Market Your Secret Weapon: Your Vacation Rental Housekeeping Department

Steve Craig -
The performance of a vacation rental manager’s (VRM’s) housekeeping department is more important to vacation home owners and guests than ever before. Owners and...
Service

The Economics of Really Knowing Your Vacation Rental Guests

VRM Intel Staff -
We put many price tags on guests. How much is a guest worth? How much did that guest cost? When guests become names with...
Marketing

Increase your Revenue with Lifecycle Marketing

VRM Intel Staff -
Lifecycle Marketing is the practice of communicating relevant information with prospects and customers according to their behavior or interaction with your business with the...
Marketing

Email Subject Lines: 8 Tips for Getting your Emails Opened

VRM Intel Staff -
By Amy Hinote, NAVIS The Subject line of your email campaign is the first thing your reader sees and can mean the difference between being...
Marketing

5 ways to educate the public about professional management

VRM Intel Staff -
January 17, 2013 --As public awareness of vacation rentals as a lodging option increases, the professional vacation rental management industry has an opportunity to...
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Marketing

Top 8 Ways to Compete and Beat RBOs

VRM Intel Staff -
But as consumers grow accustomed to shopping for vacation rentals online, the question becomes, “To print, or not to print?” This article is courtesy of...
Service

Customer Service Tips for a Front Desk

VRM Intel Staff -
A few tips can help you ensure that you're making the most of your front desk’s customer service opportunity. Small businesses such as hotels, auto...

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