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Property Care

Property Care

Homeowner Communications: Delivering and Communicating Deep Service Value to Homeowners

Jeremiah Gall -
Vacation rental managers have two distinct customers: guests and homeowners. The identity of a manager continues to evolve into that of a hospitality provider,...
Property Care

A “Speedometer” for Housekeeping Performance

Durk Johnson -
Last fall I spent some quality daddy–daughter time with my daughter driving her back to college for her junior year. It was a long...
Education

Bedbugs, Block Parties, and Broken Bones

Megan Ueland -
Safeguard Your Short-Term Vacation Rental Business from the Unexpected With the growing number of vacation rental insurance options available today, it can be difficult...
Property Care

Working with Housekeeping Subcontractors for Vacation Rental Property Managers

Durk Johnson -
Setting Expectations and Ensuring Subcontractors Meet Brand Standards Contracting out your cleaning can be a daunting task. An individual or company is essentially handing...
Latest News

Choosing Cleaning Products for Vacation Rentals

Durk Johnson -
A housekeeper’s world is a dangerous world! There are all sorts of nasty microbes that need to be eradicated from the property as it...
Latest News

Fireside Chat: Breezeway and Durk Johnson

VRM Intel Staff -
After nearly 20 years in the vacation rental industry, Durk Johnson has seen it all. From his accidental transition into the business with Deer...
Property Care

Annual Deep Cleaning for Each Home in Inventory Should be Mandatory

Durk Johnson -
Once a year, some of us make an appointment with a doctor for a physical. This is when the doctor “lifts the hood” and makes sure the ol’ ticker...
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Latest News

Common Threads: How Starr Textile Services’ Ties to the Vacation Rental Industry Helped It Knit Success 

Alexa Nota -
If any company can find opportunities amid challenging circumstances, it’s Starr Textile Services. In 2004, Meyer Vacation Rentals in Gulf Shores, Alabama, was quickly outgrowing the only local...
Property Care

Vacation Rental Mattress Rotation: What You Should Know

Rana Tarakji -
Rest and sleep are one of the indispensable activities in people’s lives. As such, having a nice and comfortable place to wind down and...
Property Care

Preventive Maintenance for Vacation Rental Homes

Jeremiah Gall -
The reactive maintenance approach, or “If it ain’t broke, don’t fix it,” is expensive and inefficient. Vacation rental property managers wind up spending more...
Marketing

Back-of-the-House Customer Service Training

Durk Johnson -
Recently, my wife and I spent our anniversary at a hotel on the Oregon coast. It was a unique date because it marked the...
Education

Best Practices for Accidental Guest Damage Repair and Bed Bug Infestation Remediation

Laird Sager -
Insurance products are among the variety of solutions available to vacation rental management companies (VRMCs) for the remediation of accidental guest damages and bed...
Property Care

Creating A Standard Property Appearance Document

Durk Johnson -
All of you have been to your favorite restaurant and ordered your favorite item. Once you placed the order, the kitchen began a dance...
Latest News

The Rise of the Instant Satisfaction Guest and How It Is Transforming Operations

Jeremiah Gall -
Remember when providing linens or cleaning the property post-stay entailed additional charges to the customer? And renting linens didn’t mean the beds would be made...
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Property Care

Time to Overshare Your Property Care 

Jeremiah Gall -
We all have that friend—everyone has one or two—who loves to overshare. You know the type. Maybe they post too many Facebook updates or include too many details in that story...
Property Care

New report shines light on concerns of hotel room attendants in certain Toronto hotels

VRM Intel Staff -
This article, "Precarious work takes toll on hotel housekeepers," was written by Rebecca Melnyk of the REMI Network. While the article focuses on the hotel...
Education

VRHP Joins with VRM Intel for Fall Education in Gatlinburg, November 6-8

Amy Hinote -
The Vacation Rental Housekeeping Professionals Annual Conference and VRM Intel Live! are joining together in Gatlinburg, Tennessee, November 6-8, to host a special vacation...
Property Care

Breezeway and FlipKey founder Jeremiah Gall: “How well do you know your properties?” 

Amy Hinote -
Consumed by users on unlimited plans, analyzed by scientists, leveraged by marketing teams, and the basis of informed management decisions from the largest hotel...
Education

Early Registration is now open for VRM Intel Live! in Gatlinburg, TN!!

Dan Kline -
VRM Intel Live! & VRHP Annual Conference - Combined! 4 Educational Tracks - 32 Sessions Plus.. The Rebuilding of a Destination, One Year After the Fire:...
Property Care

VRM Housekeeping Basics: Taylor-Made’s Joe Refosco Addresses Common Questions and Concerns 

VRM Intel Staff -
“Cleanliness is next to Godliness” is not just an old adage to be taken lightly. You get only one chance to make a good...
Property Care

Follow the Wall: Vacation Rental Housekeeping Tips

Durk Johnson -
One of the foundational pieces of an outstanding housekeeping routine is the discipline to follow the wall. When I learned this principle it was a...
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Property Care

A Newcomer’s Top Takeaways from VRM Intel Live Portland

VRM Intel Staff -
On a recent June afternoon, I attended my first VRM Intel Live conference. The location couldn’t have been more bucolic: the McMenamin’s Edgefield, a...
Property Care

Great Expectations Require Efficient Operations

Jeremiah Gall -
Vacation rental management is a complicated business. Managers need to excel across a wide range of skills and initiatives: hospitality provider, social marketer, asset...
Property Care

VRHP Housekeeping Seminar in Outer Banks Addresses Bed Bugs, Safety and Owning the PM Brand

VRM Intel Staff -
On February 23, The Vacation Rental Housekeeping Professionals (VRHP) held their fourteenth annual regional seminar on the northern Outer Banks of North Carolina in...
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