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Leisure travel intentions are rising, with millennials leading the way

VRM Intel Staff -
ORLANDO, Fla. (June 23, 2014) – Millennials will be the driving force behind the continued recovery of the U.S. travel industry, according to the results...
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The fabulous, comfortable shoe of customer experience!

VRM Intel Staff -
by Valerie Welland I should start by confessing that I have a *slight* affection for shoes. To be honest, I think I could give Carrie Bradshaw some...
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Free eCourse: “Managing Your Online Reputation with TripAdvisor”

VRM Intel Staff -
"Managing Your Online Reputation with TripAdvisor" was co-developed by TripAdvisor and eCornell and leverages research from Cornell University's world-renowned School of Hotel Administration and faculty insights. In the free 3-hour course, property managers...
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VRHP Annual Conference set for Charleston in November

VRM Intel Staff -
Vacation Rental Housekeeping Professionals (VRHP) announced that the 2014 VRHP National Conference will be held in Charleston, SC, November 10-12, 2014. "Vacation Rental Housekeeping Professionals...
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Reservation agents are your front line: How to coach a winning team with Michelle Marquis

VRM Intel Staff -
By Michelle Marquis, NAVIS VP Marketing and Strategic Initiatives Good coaching brings out the best in your “players.” I revealed NAVIS’ BIG THREE secrets to supercharged...
Property Care

Should Executive Housekeepers Be Licensed? with Pro Resort’s Steve Craig

VRM Intel Staff -
By Steve Craig, ProResort Housekeeping I think every vacation rental Executive Housekeeper should be licensed. First of all... They are responsible for multi-million dollar properties that could be easily damaged...
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The big 3 secrets to supercharged call conversions with Michelle Marquis

VRM Intel Staff -
The buzz at our annual leadership conference was all about data, and data is king. When it comes to data’s roll in reservation call...
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Train Staff, Increase Team Spirit

VRM Intel Staff -
By Tom K In my last article I mentioned the Lunch & Learn. Properly used, this little gem can help you train your staff and...
Property Care

Creating a Beautiful Bed -Vacation Rental Housekeeping

VRM Intel Staff -
By Eva Whitney, Vacation Rental Home and Guest I joined the military right out of high school, and I learned very quickly how to make...
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Engaging Guests In “Emotionally Valuable Moments”

VRM Intel Staff -
by Doug Kennedy Hospitality marketing professionals recognize that today's consumers are increasingly looking for genuine and authentic interactions with those they do business with. That...
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Vacation Rentals Even More Popular With U.S. Travelers In 2014, According To TripAdvisor Survey

VRM Intel Staff -
52 Percent of Survey Respondents Planning a Rental Stay This Year, Up from 44 Percent Who Stayed in a Rental in 2013. TripAdvisor(R) , the...
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Helping Guests Organize Multiple Devices at Your Vacation Rental Homes

VRM Intel Staff -
According to a SmartBrief study sponsored by the Wall Street Journal, 99% of guests travel with at least one device. Of those, 45% travel with...
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Resort Realty OBX expands on Hatteras Island

VRM Intel Staff -
Resort Realty is proud to announce the opening of its Hatteras Island division for 2014. This will make the fifth office for the company,...
Latest News

New “Back to Basics” Housekeeping Seminars Announced

VRM Intel Staff -
With 97% of guests in agreement that a clean establishment is the most important factor in choosing accommodations, it is critical for vacation rental...
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Property Care

Don’t let your housekeeping department operate at a loss.

VRM Intel Staff -
By Steve Craig, ProResort Housekeeping I am shocked at how many vacation rental companies lose money on their housekeeping departments. I get this complaint all the...
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Housekeeping Boot Camp Deadline January 19

VRM Intel Staff -
A recent study by Emprise showed cleanliness to be the number one concern for hospitality guests and customers.  The key findings of the firm’s...
Latest News

Looking to grow your inventory? Add homeowners to your rental program

VRM Intel Staff -
With the increasing number of homeowners attempting to self-manage their short-term rental properties, professional Vacation Rental Management companies are looking for new ways to...
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Number of Affluent Travelers Rises Along With Travel Intentions According to Portrait of American Travelers®

VRM Intel Staff -
Women Now Represent Majority of Affluent Travelers The ‘one percent’ just got a little bigger – among active travelers, that is. Specifically, six percent of...
Education

Vacation Rental Housekeeping Professionals Conference Starts Monday

VRM Intel Staff -
The 2013 National Vacation Rental Housekeeping Professionals Conference starts Monday at the Canal Street Marriott in New Orleans, LA. Join the experts at the New...
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Emerald Grande Boosts Voice Conversions 20%, Raises ADR with Sales Training, Caller Demographic Data

VRM Intel Staff -
August 1, 2013 – Emerald Grande at HarborWalk Village is a Gulf front destination in Destin, Florida, but it is not your average beach...
Property Care

Looks Matter: Housekeeping That Meets Expectations

VRM Intel Staff -
Courtesy of MyVR The beautiful drive along the waterfront to get to your place. The delicious bakery down the street. The musty smell that kept them awake...
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10 Books Vacation Rental Management Execs Recommend Which Have Helped Their Success

VRM Intel Staff -
April 12, 2013 -VRMA's Regional Western Conference in Westminster, CO, was an excellent resource for education, information, trends and networking (and maybe a little...
Education

April 30 -May 1 –Housekeeping and Maintenance Seminar in San Diego

VRM Intel Staff -
Designed for company owners, general managers,  executive housekeepers, and housekeeping coordinators,  this Housekeeping and Maintenance Seminar provides the latest news, up-to-date information and education...
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How to Handle Negative Reviews Of Your Vacation Rental Property

VRM Intel Staff -
Don’t let negative reviews affect your vacation property rental bookings. Use them as a powerful marketing tool instead. By March 15, 2013 --You cannot please...
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