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Customer Service for Vacation Rental Professionals

10 Books Vacation Rental Management Execs Recommend Which Have Helped Their Success

10 Books Vacation Rental Management Execs Recommend Which Have Helped Their Success
mm
VRM Intel Staff
April 13, 2013

April 12, 2013 –VRMA’s Regional Western Conference in Westminster, CO, was an excellent resource for education, information, trends and networking (and maybe a little fun).  I was fortunate enough to spend several hours listening to VRM executives discuss their businesses and the challenges they face. In this roundtable session, facilitated by Navis CEO Kyle Buehner, an interesting subject came up about books which have motivated and inspired these top tier vacation rental entrepreneurs to push past their competition and succeed in the industry.

 

1. Good To Great -by Jim Collins

Using tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world’s greatest companies, including Coca-Cola, Intel, General Electric, and Merck. Also recommended: Collins’s Built to Last

 

2.  The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You -by Jim Maxwell

If you’ve never read The 21 Irrefutable Laws of Leadership, you’ve been missing out on one of the best-selling leadership books of all time. If you have read the original version, then you’ll love this new expanded and updated one.

Internationally recognized leadership expert, speaker, and author John C. Maxwell has taken this million-seller and made it even better:

  • Every Law of Leadership has been sharpened and updated
  • Seventeen new leadership stories are included
  • Two new Laws of Leadership are introduced
  • New evaluation tool will reveal your leadership strengths—and weaknesses
  • New application exercises in every chapter will help you grow

 

3. Eat That Frog -by Brian Tracy

The legendary Eat That Frog! provides the 21 most effective methods for conquering procrastination and accomplishing more. This new edition is revised and updated throughout, and includes brand new information on how to keep technology from dominating our time.

 

4. The Great Game of Business -by Jack Stack and Bo Burlingham

In the early 1980s, Springfield Remanufacturing  Corporation (SRC) in Springfield, Missouri, was a  near bankrupt division of International Harvester.  That’s when a green young manager, Jack Stack,  took over and turned it around. He didn’t know how to  “manage” a company, but he did know about the  principal, of athletic competition and democracy:  keeping score, having fun, playing fair, providing  choice, and having a voice. With these principals  he created his own style of management —  open-book management.

 

5. First, Break All the Rules: What the World’s Greatest Managers Do Differently -by Marcus Buckingham

The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why.

 

6. Great by Choice Uncertainty, Chaos, and Luck–Why Some Thrive Despite Them All -by Jim Collins and Morten Hansen

Ten years after the worldwide bestseller Good to Great, Jim Collins returns withanother groundbreaking work, this time to ask: why do some companies thrive inuncertainty, even chaos, and others do not? Based on nine years of research,buttressed by rigorous analysis and infused with engaging stories, Collins andhis colleague Morten Hansen enumerate the principles for building a truly greatenterprise in unpredictable, tumultuous and fast-moving times. This book isclassic Collins: contrarian, data-driven and uplifting.

 

7.  Double Your Profits: In Six Months or Less -by Bob Fifer

One of the nations’ foremost financial consultants shares 78 proven ways to cut costs dramatically, send productivity through the roof, and, in just six months, double profits.

 

8. Rework -by Jason Fried and David Heinemeier Hansson

Rework shows you a better, faster, easier way to succeed in business. Read it and you’ll know why plans are actually harmful, why you don’t need outside investors, and why you’re better off ignoring the competition. The truth is, you need less than you think. You don’t need to be a workaholic. You don’t need to staff up. You don’t need to waste time on paperwork or meetings. You don’t even need an office. Those are all just excuses.

What you really need to do is stop talking and start working. This book shows you the way. You’ll learn how to be more productive, how to get exposure without breaking the bank, and tons more counterintuitive ideas that will inspire and provoke you.

With its straightforward language and easy-is-better approach, Rework is the perfect playbook for anyone who’s ever dreamed of doing it on their own. Hardcore entrepreneurs, small-business owners, people stuck in day jobs they hate, victims of “downsizing,” and artists who don’t want to starve anymore will all find valuable guidance in these pages.

 

9. Delivering Happiness -by Tony Hsieh

The hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results — by actually creating a company culture that values happiness –and then delivers on it.

  • Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally

 

10. Coach Wooden’s Pyramid of Success: Building Blocks For a Better Life -By John Wooden

Legendary college basketball coach John Wooden and Jay Carty know that when it comes down to it, success is an equal opportunity player. Anyone can create it in his or her career, family and beyond. Based on John Wooden’s own method to victory, Coach Wooden’s Pyramid of Success reveals that success is built block by block, where each block is a crucial principle contributing to life-long achievement in every area of life. Each of these 32 daily readings takes an in-depth look at a single block of the pyramid, which when combined with the other blocks forms the structure of the pyramid of success. Join John Wooden and Jay Carty to discover the building blocks and key values—from confidence to faith—that have brought Coach to the pinnacle of success as a leader, a teacher and a follower of God.

 

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Customer Service for Vacation Rental Professionals
April 13, 2013
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VRM Intel Staff

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