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Ascent Processing Announces Dawn Yeskulsky As Director of Business Development

Ascent Processing Inc. recently named Dawn Yeskulsky as its Director of Business Development and Partner Relations. Dawn has been with Ascent Processing since 2010,...

Brindley Beach “Phoenix Rising”

By Kip Tabb, North Beach Sun Everyone handles disaster differently. For Doug Brindley, President of Brindley Beach Vacations, when the companyโ€™s Corolla offices burned to...

Winning back a customer is like winning back a lover

The 21st century has brought about big strides in the psychology of customer service. We can thank millennials for helping us โ€œfind our truthโ€...

Twiddy & Company and Their Kaba Integration

About Twiddy &ย Company: In 1978, Doug and Sharon Twiddy moved to the tiny village of Duck, North Carolina where Doug embarked on selling real...

Bringing out the best in your guests

By Doug Kennedy --As we have explored in previous articles, many of those who staff our front desks and other operational positions tend to...

HomeAway Survey: Strong Influence of Kids on Family Travel Plans

Findings show what โ€œkidfluencers" โ€“ and their parents โ€“ really want in a whole vacation: adventure, family bonding and a pool. HomeAway, the worldโ€™s leading...

Kitchen inventory cost for vacation rentals

We recently furnished a vacation rental kitchen with the kitchen inventory recommended by Pro Housekeeping's Steve Craig and the Vacation Rental Housekeeping Professionals and...
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Do You Have The Right Call Monitoring Scoring Criteria?

Over the years an increasing number of vacation rental clients are discovering the value of having a system for monitoring and scoring real-world reservations...

Kitchen Essentials Debate for Vacation Rental Homes

A recent video about how to stock a vacation rental kitchen for holiday guests prompted us to reach out to Housekeeping expert Steve Craig...

VRHP Annual Conference Starts Monday

The Vacation Rental Housekeeping Professionals has released the agenda for the 2014 National VRHP Conference in Charleston, SC, November 10-12. The conference is designed...

NAVIS and HomeAway release reservation lead interface integrating HomeAway listing inquiries with the NAVIS Narrowcast sales and reservation solution

NAVIS and HomeAway unveiled a reservation lead interface that integrates HomeAway listing inquiries with the NAVIS Narrowcast sales and reservation solution. The interface allows NAVISโ€™...

Google Glass Mobile App for Housekeeping and Maintenance Introduced

LiveRezย has recently developed a new mobile housekeeping and maintenance app that utilizes emerging Google Glass technology. The announcement of the app and ensuing product...

“Into the Future” Housekeeping Seminar -Fort Walton Beach, FL, Oct. 14

On October 14, industry expert Steve Craig of Pro Resort Housekeeping is hosting an educational opportunity for vacation rental managers and vacation ownership resorts....

Travel insurance: VRMs told “opt-out” not an option

Commissions from selling travel insurance products provide a significant source of ancillary revenue for vacation rental managers. Over the last decade, travel insurance representatives taught...
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Milne resigns from Wyndham, Marriott exec named President Vacation Rentals North America

Earlier this week Wyndham Worldwide (NYSE: WYN) ย named Marriott's Mary Lynn Clark as President, Wyndham Vacation Rentals North America following the resignation of current...

6th Annual Laundry/Linen seminar, Sep 23-24

Youโ€™re invited to Tampa, FL on September 23 and 24, 2014 forย Pro Resort Housekeepingโ€™s 6th Annual Laundry/Linen seminar. As usual, this seminar is for managers...

Beach Vacation Rentals wins White Glove Award for third year straight

Across Florida, thousands of lodgings offer 370,000 rooms to Floridaโ€™s 95-million annual visitors. Last year, only 132 lodgings, including all of Beach Vacation Rentalโ€™s properties,...

PMT launches Click and Go Mobile Guest App for the Vacation Rental Industry

PMT, Property Manager Tools, the leader in automated quote responder technology, has launched their โ€œClick and Goโ€ Mobile Guest App for the vacation rental...

Special offers for Vacation Rental Managers

Here are special offers from vacation rental vendors:   TruPlace Floor Plan Tours -$40 off interactive floor plan tours Late Summer Special: Order floor plan tours before...

Determining Thread Count

One of the most frequently asked questions I get from vacation rental owners is how to create a hotel bed experience and for me...

Onsite Property Management Association Holds First Advisory Board Meeting in Atlanta

On June 25, 2014, the OPMA (Onsite Property Management Association), the new national organization focused on short-term rental property management, held its first official...
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Hurricane Arthur Triggers Travel Insurance Questions

As Hurricane Arthur makes its way northeast, hugging the U.S. coastline, vacation rental managers are assessing the potential economic impact of the event. As...

Take the housekeeping survey for the VRHP Conference

Asย Vacation Rental Housekeeping Professionals (VRHP) is preparing for their annual conference, they are looking for your feedback about topics which interest you related to...

Four Seasons expands presence in the vacation rental industry

In spite of the recent American Hotel and Lodging Association announcement of its plan to disrupt the growing vacation rental industry, some hotel companies...

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