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The Extraordinary Value of the Repeat Guest

VRM Intel Staff -
As the volume of vacation rentals and the competition increases, guest acquisition is at the forefront of many Vacation Rental Property Management Companies’ concerns...
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Guest Communications: Is Your Brand at Risk?

VRM Intel Staff -
brand a·ware·ness noun the extent to which consumers are familiar with the distinctive qualities or image of a particular brand of goods or services. Customer engagement is...
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WSJ: HomeAway Mocks Airbnb Sharing Economy in New Ad

VRM Intel Staff -
By Suzanne Vranica, WSJ --HomeAway Inc. wants to remind you of all about the funny and uncomfortable ways that sharing someone’s home on vacation...
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Blue Tents Tips to Better Booking in 2016

VRM Intel Staff -
By Blue Tent Marketing As 2016 quickly approaches, we are encouraged to revisit marketing strategies and discover ways to increase overall revenue throughout the upcoming...
Property Care

ProResort Housekeeping “Live-In” Seminar Feb 20-27

VRM Intel Staff -
Steve Craig and ProResort have done many “Live-in” Housekeeping Seminars that property managers have come to call a vacation rental housekeeping “college.” Craig says, "It...
Property Care

Coaching Housekeeping Staff: A Lesson from Vince Lombardi

VRM Intel Staff -
By Durk Johnson -- One of the greatest NFL football coaches is Vince Lombardi. At the beginning of each season he would take grown men,...
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A Tribute to Milton Buehner: One Who Epitomized Innovation, Integrity, Passion, and Servant Leadership

VRM Intel Staff -
“I can do things you cannot, you can do things I cannot; together we can do great things.” –Mother Teresa This quote was often used...
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Service

Train Your Reservations Team to Use a “Conversational” Vs. “Transactional” Sales Approach

VRM Intel Staff -
By Doug Kennedy --When it comes to information, the balance of power has shifted to the caller’s side of the equation. In the not...
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VRHP Taps Housekeeping VR Expert Durk Johnson as New Executive Director

VRM Intel Staff -
Kill Devil Hills, NC., Oct. 12, 2015 – Vacation rental housekeeping advocacy and resource organization, Vacation Rental Housekeeping Professionals (VRHP), has hired a top...
Latest News

VRHP Annual Conference Nov 9-11 in Orlando

VRM Intel Staff -
The 2015 Vacation Rental Housekeeping Professionals National Conference Agenda has been finalized and posted for your review. The topics discussed at this years conference include:...
News

5 Killer Interior Design Tips For Your Vacation Rentals from Rentals United

VRM Intel Staff -
By Robert Lawley, Rentals United --Interior designing a vacation rental can be a difficult task. Knowing the tastes of all the different types of...
Property Care

19 Kitchen Projects Every Homeowner Should Know About

VRM Intel Staff -
The kitchen is the most important room in the house. We’re constantly calling it our main hub, where we cook fresh meals, entertain guests,...
Property Care

What if your Head of Housekeeping quit today?

VRM Intel Staff -
I asked our Owner Advisory panel “If you lost your head of housekeeping today, do you automatically know who would take their place?” First, Doug...
Service

5 Questions to Answer Before You Self-Manage Your Vacation Rental

VRM Intel Staff -
In last week’s article I talked about being real estate entrepreneurs, not investors. This is a HUGE difference in mindset and also in practice....
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Service

Bonny Chacko: History of Vacation Rentals

Bonny Chacko -
Here's how the story began, from a hunting lodge to the 85 billion dollar industry. The 400-year journey of the vacation rental industry was...
Property Care

New Resources for Housekeeping and Maintenance Departments in the Vacation Rental Industry

VRM Intel Staff -
This month, ProResort CEO Steve Craig launched educational resources for maintenance and housekeeping in the vacation rental industry. VR Maintenance A subscription is only $50 a...
Service

PMs aren’t the only ones having problems with Airbnb

VRM Intel Staff -
By Kevin May --In true sharing economy style, angry former hosts are turning to the web to share their grievances with Airbnb. In a Medium post by Kelly...
Service

Providing excellent customer service by Ali Cameletti

VRM Intel Staff -
By Ali Cameletti,  --Some people may feel excellent customer service is smiling often and asking them how their day is going. Others may feel...
Service

John DiJulius, Author of The Customer Service Revolution, Interviewed in Vacation Rental Success Podcast

VRM Intel Staff -
Heather Bayer interviewed John DiJulius of The DiJulius Group on the Vacation Rental Success Podcast. DiJulius talks about his brand new book 'The Customer Service...
Latest News

2015 Vacation Rental Housekeeping Professionals National Conference Agenda

VRM Intel Staff -
The 2015 Vacation Rental Housekeeping Professionals National Conference Agenda has been finalized and posted for your review. The topics discussed at this years conference include:...
Property Care

Inspecting Doors for Vacation Rentals

VRM Intel Staff -
Warped wood. Broken locks. Leaking air. These are just some of the signs that homeowners should consider a front door replacement. Evaluating main entry doors...
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Ascent Processing Announces Dawn Yeskulsky As Director of Business Development

VRM Intel Staff -
Ascent Processing Inc. recently named Dawn Yeskulsky as its Director of Business Development and Partner Relations. Dawn has been with Ascent Processing since 2010,...
Latest News

Brindley Beach “Phoenix Rising”

VRM Intel Staff -
By Kip Tabb, North Beach Sun Everyone handles disaster differently. For Doug Brindley, President of Brindley Beach Vacations, when the company’s Corolla offices burned to...
Service

Winning back a customer is like winning back a lover

VRM Intel Staff -
The 21st century has brought about big strides in the psychology of customer service. We can thank millennials for helping us “find our truth”...
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