• News
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
  • Marketing
  • Tech
  • OTAs
  • Customer Service
  • Regulations
  • Business
  • Housekeeping
  • Subscribe
  • More
    • Calendar of Events
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Advertise
    • Authors
    • About Us
    • Contact Us
VRM Intel
  • News
    • Arizonans for Responsible Tourism Pregame Prep Campaign
      Arizonans for Responsible Tourism Hosts Super Bowl Preparedness Campaign for Vacation Rental Operators
    • vacation-rentals-housing-vrm-intel
      Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    • Woman dropping off a ballot
      2022 Election Results of Vacation Rental Ballot Measures
    • Recession-Proofing Your Vacation Rental Business
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
    • Recession-Proofing Your Vacation Rental Business
    • 2022 Vacation Rental acquisitions from AvantStay, VTrips, Vacasa, Meredith, and more
      Who Sold? Here’s What We Know: 2022 Vacation Rental Management Acquisitions
    • 2021/2022 Ski Destinations Showing Big Performance Gains in ADR and RevPAR for Vacation Homes and Condos
    • “It’s like a short-term rental regulation pandemic.” 2022 Spring Vacation Rental Regulatory Trends + Fall Outlook
    • HR 2022: Attracting Today’s New Workforce after the Resignation Tsunami and the Great Renegotiation
  • Marketing
    • Recession-Proofing Your Vacation Rental Business
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • board meeting in presentation room
      Tourism Boards and DMOs Offer Seat at the Table for Vacation Rentals
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
  • Tech
    • Recession-Proofing Your Vacation Rental Business
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
    • PriceLabs Announces $30 Million Investment from Summit Partners
    • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
  • OTAs
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • Blue Star Acquires Majority Stake in TravelNet Solutions
    • Vacation Rental Data and Revenue Management Conference, DARM 2022, Nashville
      Sessions Details for Upcoming Vacation Rental Data and Revenue Management (DARM) Conference: Livestream/Video Tickets Available
    • Vacasa (VCSA) Stock Falls as Lock-up Period Expires
    • 4 Ways to Stand Out in a Crowded Market: Get Your Brand & Listings in Front of Potential Guests
  • Customer Service
    • Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?
    • Leading Proptech Company Guesty Appoints David Aber as CFO
    • Meredith Hospitality Brands Inc. Expands to Mt Hood with Acquisition of Mt Hood Vacation Rentals
    • View of Waikiki from Diamond Head Park, Honolulu, Hawaii
      Honolulu City Council Bans Stays Under 90 Days Across Oahu
    • Are you a Visionary without an Integrator at Your Vacation Rental Management Company?
  • Regulations
    • vacation-rentals-housing-vrm-intel
      Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    • Woman dropping off a ballot
      2022 Election Results of Vacation Rental Ballot Measures
    • voters at a polling center voting
      Dozens of Vacation Rental Ballot Measures Heading to Voters this November
    • board meeting in presentation room
      Tourism Boards and DMOs Offer Seat at the Table for Vacation Rentals
    • Arizona state flag outside the legislature buildings at the state capitol
      Arizona Legislature Passes Measure to Restore Some Power to Cities
  • Business
    • Recession-Proofing Your Vacation Rental Business
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
    • PriceLabs Announces $30 Million Investment from Summit Partners
    • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
  • Housekeeping
    • Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?
    • Analysis: “Reinventing” Vacation Rental Management by Alex Nigg
    • HR 2022: Attracting Today’s New Workforce after the Resignation Tsunami and the Great Renegotiation
    • Safety First: Evaluating and Addressing Safety Risks at Your Vacation Rentals
    • The Importance of the Guest Experience within Vacation Rental Operations: From the Back of the House to the Front
  • Subscribe
  • More
    • Calendar of Events
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Advertise
    • Authors
    • About Us
    • Contact Us
  • RSS

Customer Service for Vacation Rental Professionals

PMs aren’t the only ones having problems with Airbnb

PMs aren’t the only ones having problems with Airbnb
mm
VRM Intel Staff
August 21, 2015

By Kevin May –In true sharing economy style, angry former hosts are turning to the web to share their grievances with Airbnb.

In a Medium post by Kelly Kampen, a Bangkok, Thailand-based software developer and business owner who lets out a room in his property, Airbnb has been taken to task for de-listing his profile and cancelling all future bookings.

The post (“Airbnb why did you terminate my account? — An Open Letter to Airbnb“) details how Kampen has been an unofficial brand ambassador for the company, has hosted events for other property owners and has even been invited to speak at an Airbnb event in Paris, France.

He also called himself a “super-host,” having welcomed more than 700 people from more than 70 countries and making himself nearly $42,000 in two years.

But then, over the course of several days, Kampen was informed that his account was to be deactivated by Airbnb, with no explanation offered.

airbnb kampen

 

Kampen then spent a few days trying to get to the bottom of the issue, including apparently meeting with sympathetic Airbnb staffers in Bangkok.

In desperation, he even wrote to CEO Brian Chesky and the other co-founders of the company to elicit some kind of response, he says.

Despite getting a one-line response from chief technology officer Nate Blecharczyk (“Hi Kelly, sorry to hear this – I will ask the team to look into it. Sorry for the delay!”), a week on and with no reply, Kampen decided to post the article about the saga on Medium.

Given the length of time since the initial queries and cancellation of the account, Kampen says he feels “this is a horrible mistake, total misunderstanding or misinterpreted policy”.

In an emailed statement to Tnooz, an Airbnb official says the company does not “generally discuss confidential information regarding individual hosts and guest profiles”.

But it adds:

“There may be many reasons why people are removed from the platform including quality or safety concerns.

“Dedicated members of our team continually review host and guest profiles. While these decisions are difficult, ultimately there is nothing more important to us than the safety of the people who use Airbnb.”

Kampen admits he was creating a “small SaaS app to help hosts” and that his account showed unusual activity from an iPhone logging in from the US for two months (he has lived in Asia for years).

In a message to Tnooz via email, Kampen says he had not started actual development of the app and therefore it has nothing to do with the log-ins.

He also claims the app would not violate the Airbnb terms of service.

– See more

Kevin May

About the Writer :: Kevin May

Kevin May is a senior editor and was one of the co-founders at Tnooz in 2009. He was previously editor of UK-based magazine Travolution and web editor of Media Week UK from 2003 to 2005.

He has worked in regional newspapers (Essex Enquirer) and started his career in journalism at the Police Gazette at New Scotland Yard in London. He has a degree in criminology, a postgraduate diploma in magazine journalism and publishes his first book – a biography about electronic band, Depeche Mode – in 2015.

Related Items
Click to add a comment

Leave a Reply

Cancel reply

Your email address will not be published. Required fields are marked *

Customer Service for Vacation Rental Professionals
August 21, 2015
mm
VRM Intel Staff

Related Items

More in Customer Service for Vacation Rental Professionals

Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?

Ren HinoteJuly 4, 2022
Read More

Leading Proptech Company Guesty Appoints David Aber as CFO

VRM Intel StaffJune 21, 2022
Read More

Meredith Hospitality Brands Inc. Expands to Mt Hood with Acquisition of Mt Hood Vacation Rentals

VRM Intel StaffJune 21, 2022
Read More
View of Waikiki from Diamond Head Park, Honolulu, Hawaii

Honolulu City Council Bans Stays Under 90 Days Across Oahu

Alexa NotaApril 19, 2022
Read More

Are you a Visionary without an Integrator at Your Vacation Rental Management Company?

Steve TroverMarch 24, 2022
Read More

YOUR Memory Factory: Creating Lifetime Memories for Guests with those They Cherish Most

Doug KennedyOctober 16, 2021
Read More
Scroll for more
Tap

Sponsor News

  • Recession-Proofing Your Vacation Rental Business
    BusinessOctober 18, 2022
  • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    Industry News for Vacation Rental ManagersSeptember 16, 2022
  • PriceLabs Announces $30 Million Investment from Summit Partners
    BusinessAugust 5, 2022
  • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
    BusinessAugust 4, 2022
VRM Intel
Calendar of Events
Videos & Whitepapers
VRMintel Magazine
Subscribe
Advertise
About Us
Authors
Contact Us

Recent News

  • Arizonans for Responsible Tourism Pregame Prep Campaign
    Arizonans for Responsible Tourism Hosts Super Bowl Preparedness Campaign for Vacation Rental Operators
    Industry News for Vacation Rental ManagersJanuary 18, 2023
  • vacation-rentals-housing-vrm-intel
    Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    Industry News for Vacation Rental ManagersDecember 6, 2022
  • Woman dropping off a ballot
    2022 Election Results of Vacation Rental Ballot Measures
    Industry News for Vacation Rental ManagersNovember 11, 2022
  • Recession-Proofing Your Vacation Rental Business
    BusinessOctober 18, 2022

View Current Issue

VRMintel Copyright © 2016-17 | Click HERE to Subscribe | Privacy Policy | Disclaimer | Copyright | Jobs | Facebook | Twitter | LinkedIn

Providing excellent customer service by Ali Cameletti
Bonny Chacko: History of Vacation Rentals

xxx videos

  • mamadas
  • redwap
  • free porn
  • porno gratis