Customer Service for Vacation Rental Professionals

When vacation rental (VR) managers walk down the aisles of industry trade shows, such as VRM Intel Live! or VRMA’s annual and regional...

Meredith Lodging LLC, based in Lincoln City, Oregon, announced today that it has acquired Oregon Shores Vacation...

With 1,400 employees, Vacasa has been making headlines as the fastest-growing full-service property management company in the...

On a recent June afternoon, I attended my first VRM Intel Live conference. The location couldn’t have...

The Internet reset the Vacation Rental (VR) market’s product life cycle as it took what was once...

With election season finally over, TV commercials have returned to advertising things like beer, drugs, and cars,...

I love vacation rentals. I love that we deliver twice the living space for half the price...

In honor of Mother’s Day, we reached out to three vacation rental management companies owned and operated...

Founded in York, Maine in 1983, Maureen Regan and her daughter Jennifer Thibodeau are leading the way with...

Sand ‘N Sea, based in Galveston, TX, was founded in 1974 by Bert Feinman and is now...

Deal gives new Aspen Skiing Co.-KSL Capital Partners alliance more than 6,000 acres of southern California ski...

Virginia-based TowneBank has acquired Railey Mountain Lake Vacations in McHenry, Maryland. Railey Mountain Lake Vacations manages 280 vacation...

Last year’s strongest pace of home sales in a decade included a sizeable drop in activity from...

One in three US vacationers are choosing vacation rentals over hotels for their leisure travel, up from...

“It is better to try to keep a bad thing from happening than it is to fix the bad thing once it has happened.” (English Proverb) For any owner or property manager who has ever received a negative review, these...

Having spent my career with one foot in the hotel side of the lodging industry and the...

Rae thought her husband George Sloane, Jr. had lost his mind when, in 1955, he asked her...

“We use the word ‘hug’ or ‘hugging’ to refer to the role we play in our relationships...

The professional vacation rental industry is unique in that vacation rental managers  (VRMs) all over the world...

The Enjoyable Experience My husband and I found a vacation rental on the McKenzie River in Oregon...

We put many price tags on guests. How much is a guest worth? How much did that...

As we settle into 2017, now is an excellent opportunity to reflect on your inventory and determine...

What is it that keeps your employees coming back to work each day? Is it their paycheck...

The hospitality industry is suffering from a serious condition. Few recognize it, and therefore even fewer know...