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CATEGORY

Service

Heart Versus Technology in the Vacation Rental Business

Iโ€™ve been thinking about this topic for a couple of weeks and wanted to share it with you. As a service provider in the...

Trip Insurance: To Offer or Not to Offer?

"Offering trip insurance protects your guests, safeguards your homeowners, and increases your bottom line." Vacation rental property managers who offer trip cancellation insurance to their...

Coaching Staff: A Lesson from Vince Lombardi

One of the greatest NFL football coaches is Vince Lombardi. At the beginning of each season he would take grown men, some of whom...

The Extraordinary Value of the Repeat Guest

As the volume of vacation rentals and the competition increases, guest acquisition is at the forefront of many Vacation Rental Property Management Companiesโ€™ concerns...

Guest Communications: Is Your Brand at Risk?

brand aยทwareยทness noun the extent to which consumers are familiar with the distinctive qualities or image of a particular brand of goods or services. Customer engagement is...

WSJ: HomeAway Mocks Airbnb Sharing Economy in New Ad

By Suzanne Vranica, WSJ --HomeAway Inc. wants to remind you of all about the funny and uncomfortable ways that sharing someoneโ€™s home on vacation...

Blue Tents Tips to Better Booking in 2016

By Blue Tent Marketing As 2016 quickly approaches, we are encouraged to revisit marketing strategies and discover ways to increase overall revenue throughout the upcoming...
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ProResort Housekeeping “Live-In” Seminar Feb 20-27

Steve Craig and ProResortย have done many โ€œLive-inโ€ Housekeeping Seminars that property managers have come to call a vacation rental housekeeping โ€œcollege.โ€ Craig says, "It...

Coaching Housekeeping Staff: A Lesson from Vince Lombardi

By Durk Johnsonย -- One of the greatest NFL football coaches is Vince Lombardi. At the beginning of each season he would take grown men,...

A Tribute to Milton Buehner: One Who Epitomized Innovation, Integrity, Passion, and Servant Leadership

โ€œI can do things you cannot, you can do things I cannot; together we can do great things.โ€ โ€“Mother Teresa This quote was often used...

Train Your Reservations Team to Use a โ€œConversationalโ€ Vs. โ€œTransactionalโ€ Sales Approach

By Doug Kennedy --When it comes to information, the balance of power has shifted to the callerโ€™s side of the equation. In the not...

VRHP Taps Housekeeping VR Expert Durk Johnson as New Executive Director

Kill Devil Hills, NC., Oct. 12, 2015 โ€“ Vacation rental housekeeping advocacy and resource organization, Vacation Rental Housekeeping Professionals (VRHP), has hired a top...

VRHP Annual Conference Nov 9-11 in Orlando

The 2015 Vacation Rental Housekeeping Professionals National Conference Agenda has been finalized and posted for your review. The topics discussed at this years conference include:...

5 Killer Interior Design Tips For Your Vacation Rentals from Rentals United

By Robert Lawley, Rentals United --Interior designing a vacation rental can be a difficult task. Knowing the tastes of all the different types of...
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19 Kitchen Projects Every Homeowner Should Know About

The kitchen is the most important room in the house. Weโ€™re constantly calling it our main hub, where we cook fresh meals, entertain guests,...

5 Questions to Answer Before You Self-Manage Your Vacation Rental

In last weekโ€™s article I talked about being real estate entrepreneurs, not investors. This is a HUGE difference in mindset and also in practice....

What if your Head of Housekeeping quit today?

I asked our Owner Advisory panel โ€œIf you lost your head of housekeeping today, do you automatically know who would take their place?โ€ First, Doug...

Bonny Chacko: History of Vacation Rentals

Here's how the story began, from a hunting lodge to the 85 billion dollar industry. The 400-year journey of the vacation rental industry was...

PMs aren’t the only ones having problems with Airbnb

By Kevin May --In true sharing economy style, angry former hosts are turning to the webย to share their grievancesย withย Airbnb. In a Medium post by Kelly...

New Resources for Housekeeping and Maintenance Departments in the Vacation Rental Industry

This month, ProResort CEO Steve Craig launched educational resources for maintenance and housekeeping in the vacation rental industry. VR Maintenance A subscription is only $50 a...

Providing excellent customer service by Ali Cameletti

By Ali Cameletti,ย  --Some people may feel excellent customer service is smiling often and asking them how their day is going. Others may feel...
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John DiJulius, Author of The Customer Service Revolution, Interviewed in Vacation Rental Success Podcast

Heather Bayer interviewed John DiJulius of The DiJulius Group on the Vacation Rental Success Podcast. DiJulius talks about his brand new book 'The Customer Service...

2015 Vacation Rental Housekeeping Professionals National Conference Agenda

The 2015 Vacation Rental Housekeeping Professionals National Conference Agenda has been finalized and posted for your review. The topics discussed at this years conference include:...

Inspecting Doors for Vacation Rentals

Warped wood. Broken locks. Leaking air. These are just some of the signs that homeowners should consider a front door replacement. Evaluating main entry doors...

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