All posts tagged "Doug Kennedy"

For years now, vacation rental companies have been fighting desperately to win back market share from third...

As I sit in my office on New Year’s Eve, writing this article for the first VRM...

As most of my readers and clients in the vacation rental (VR) niche of lodging know, I...

What a crazy couple of months it has been for our vacation rental reservations sales staff, who...

Train hospitality through the heart and not the head by focusing on concepts such as empathy, patience,...

Play to Your Strengths as a Local Vacation Rental Brand Like virtually all industries these days, the...

When Used Correctly, Online Chat Provides a New Way to Convert Online Prospects These days, more and...

As I often say to participants in my on-site reservations training workshops, “You are not supposed to...

  Now that so many technology companies have provided the means to chat online with customers, an...