customer service

Online bookings in the vacation rental industry have been on the rise for a while. We are hearing from clients that anywhere from 50 to 85 percent of their bookings have been online this...

  Senior Leadership: The Difference between Well Managed and Well Led It makes sense that part of the reason we’re seeing so much interest in our...

When vacation rental (VR) managers walk down the aisles of industry trade shows, such as VRM Intel Live! or VRMA’s annual and regional conferences, they are sure to encounter vendor partners offering...

Meredith Lodging LLC, based in Lincoln City, Oregon, announced today that it has acquired Oregon Shores Vacation Rentals. This is Meredith Lodging's fifth vacation...

The Internet reset the Vacation Rental (VR) market’s product life cycle as it took what was once a simple cottage  industry and exploded it...

“It is better to try to keep a bad thing from happening than it is to fix the bad thing once it has happened.” (English Proverb) For any owner or property manager who has ever received a negative review, these are wise words and just to take this...

We put many price tags on guests. How much is a guest worth? How much did that guest cost? When guests become names with...

April 1, 2013 --Don't miss out on the chance to improve your property management company, meet and learn from other property managers, and provide...

A few tips can help you ensure that you're making the most of your front desk’s customer service opportunity. Small businesses such as hotels, auto...