Customer Service for Vacation Rental Professionals

brand a·ware·ness noun the extent to which consumers are familiar with the distinctive qualities or image of...

By Suzanne Vranica, WSJ –HomeAway Inc. wants to remind you of all about the funny and uncomfortable...

By Blue Tent Marketing As 2016 quickly approaches, we are encouraged to revisit marketing strategies and discover...

“I can do things you cannot, you can do things I cannot; together we can do great...

By Doug Kennedy –When it comes to information, the balance of power has shifted to the caller’s...

By Robert Lawley, Rentals United –Interior designing a vacation rental can be a difficult task. Knowing the...

In last week’s article I talked about being real estate entrepreneurs, not investors. This is a HUGE...

Here’s how the story began, from a hunting lodge to the 85 billion dollar industry. The 400-year...

By Kevin May –In true sharing economy style, angry former hosts are turning to the web to share...

By Ali Cameletti,  –Some people may feel excellent customer service is smiling often and asking them how...

Heather Bayer interviewed John DiJulius of The DiJulius Group on the Vacation Rental Success Podcast. DiJulius talks...

Ascent Processing Inc. recently named Dawn Yeskulsky as its Director of Business Development and Partner Relations. Dawn...

By Kip Tabb, North Beach Sun Everyone handles disaster differently. For Doug Brindley, President of Brindley Beach...

The 21st century has brought about big strides in the psychology of customer service. We can thank...

About Twiddy & Company: In 1978, Doug and Sharon Twiddy moved to the tiny village of Duck, North...

By Doug Kennedy –As we have explored in previous articles, many of those who staff our front...

Findings show what “kidfluencers” – and their parents – really want in a whole vacation: adventure, family...

Over the years an increasing number of vacation rental clients are discovering the value of having a...

NAVIS and HomeAway unveiled a reservation lead interface that integrates HomeAway listing inquiries with the NAVIS Narrowcast...

Commissions from selling travel insurance products provide a significant source of ancillary revenue for vacation rental managers....

Earlier this week Wyndham Worldwide (NYSE: WYN)  named Marriott’s Mary Lynn Clark as President, Wyndham Vacation Rentals...

PMT, Property Manager Tools, the leader in automated quote responder technology, has launched their “Click and Go”...

Here are special offers from vacation rental vendors:   TruPlace Floor Plan Tours -$40 off interactive floor...

On June 25, 2014, the OPMA (Onsite Property Management Association), the new national organization focused on short-term...