• News
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
  • Marketing
  • Tech
  • OTAs
  • Customer Service
  • Regulations
  • Business
  • Housekeeping
  • Subscribe
  • More
    • Calendar of Events
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Advertise
    • Authors
    • About Us
    • Contact Us
VRM Intel
  • News
    • Arizonans for Responsible Tourism Pregame Prep Campaign
      Arizonans for Responsible Tourism Hosts Super Bowl Preparedness Campaign for Vacation Rental Operators
    • vacation-rentals-housing-vrm-intel
      Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    • Woman dropping off a ballot
      2022 Election Results of Vacation Rental Ballot Measures
    • Recession-Proofing Your Vacation Rental Business
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
    • Recession-Proofing Your Vacation Rental Business
    • 2022 Vacation Rental acquisitions from AvantStay, VTrips, Vacasa, Meredith, and more
      Who Sold? Here’s What We Know: 2022 Vacation Rental Management Acquisitions
    • 2021/2022 Ski Destinations Showing Big Performance Gains in ADR and RevPAR for Vacation Homes and Condos
    • “It’s like a short-term rental regulation pandemic.” 2022 Spring Vacation Rental Regulatory Trends + Fall Outlook
    • HR 2022: Attracting Today’s New Workforce after the Resignation Tsunami and the Great Renegotiation
  • Marketing
    • Recession-Proofing Your Vacation Rental Business
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • board meeting in presentation room
      Tourism Boards and DMOs Offer Seat at the Table for Vacation Rentals
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
  • Tech
    • Recession-Proofing Your Vacation Rental Business
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
    • PriceLabs Announces $30 Million Investment from Summit Partners
    • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
  • OTAs
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • Blue Star Acquires Majority Stake in TravelNet Solutions
    • Vacation Rental Data and Revenue Management Conference, DARM 2022, Nashville
      Sessions Details for Upcoming Vacation Rental Data and Revenue Management (DARM) Conference: Livestream/Video Tickets Available
    • Vacasa (VCSA) Stock Falls as Lock-up Period Expires
    • 4 Ways to Stand Out in a Crowded Market: Get Your Brand & Listings in Front of Potential Guests
  • Customer Service
    • Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?
    • Leading Proptech Company Guesty Appoints David Aber as CFO
    • Meredith Hospitality Brands Inc. Expands to Mt Hood with Acquisition of Mt Hood Vacation Rentals
    • View of Waikiki from Diamond Head Park, Honolulu, Hawaii
      Honolulu City Council Bans Stays Under 90 Days Across Oahu
    • Are you a Visionary without an Integrator at Your Vacation Rental Management Company?
  • Regulations
    • vacation-rentals-housing-vrm-intel
      Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    • Woman dropping off a ballot
      2022 Election Results of Vacation Rental Ballot Measures
    • voters at a polling center voting
      Dozens of Vacation Rental Ballot Measures Heading to Voters this November
    • board meeting in presentation room
      Tourism Boards and DMOs Offer Seat at the Table for Vacation Rentals
    • Arizona state flag outside the legislature buildings at the state capitol
      Arizona Legislature Passes Measure to Restore Some Power to Cities
  • Business
    • Recession-Proofing Your Vacation Rental Business
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
    • PriceLabs Announces $30 Million Investment from Summit Partners
    • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
  • Housekeeping
    • Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?
    • Analysis: “Reinventing” Vacation Rental Management by Alex Nigg
    • HR 2022: Attracting Today’s New Workforce after the Resignation Tsunami and the Great Renegotiation
    • Safety First: Evaluating and Addressing Safety Risks at Your Vacation Rentals
    • The Importance of the Guest Experience within Vacation Rental Operations: From the Back of the House to the Front
  • Subscribe
  • More
    • Calendar of Events
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Advertise
    • Authors
    • About Us
    • Contact Us
  • RSS

Housekeeping

Don’t Skip Annual “Deep Cleans”

Don’t Skip Annual “Deep Cleans”
mm
VRM Intel Staff
October 21, 2016

The Importance of an Annual “Deep Clean” for Vacation Rental Properties

By Stephen Craig, Pro Resort Housekeeping

I am often asked to explain why an annual deep cleaning of a rental property is critical to the success of a Vacation Rental Management (VRM) Company.

Many VRMs have excellent executive housekeepers and staff, but they have let homeowners persuade them to delay –or even forgo –an annual deep clean. Honestly, this is a critical error for both the company and the property owner.

 

Why Should Annual Cleans Be Required?

During the busy rental season, housekeeping is necessary and is done in a way that combines a reasonable level of quality with the necessity of expediency. Why is that?

 

  • To do a deep clean after every checkout would be so time-consuming and would require so many staff members that no VRM would be able to recruit enough people, especially in tight labor markets.
  • Even if a VRM wanted to perform a deep clean between stays, there isn’t enough time. Check out time is usually 10:00 AM, with a likely check-in time of 4:00 PM the same day or, in some cases, even sooner. Let me assure you, a unit not ready at 4:00 PM will do more to infuriate an arriving guest than anything. In actuality, many renters are sitting on the doorstep of the unit they booked well before 4:00 PM.
  • Even if we could assemble the people to do all of this detailed cleaning, and if we had the time to get the cleaning completed by the check-in time, the cost would be prohibitive. Neither the homeowner nor the renter would agree to pay for the service. Many property owners balk at paying for a deep clean once per year, let alone after every departure.

 

Therefore, all vacation rental companies –every single one –sets standards. They have a process that cleans those items that are most important to the guest’s health and satisfaction and defers all of the other deeper cleaning tasks to a later date.

 

Between-Stay Cleaning and Deep Cleaning

There is a marked difference between the cleaning done between stays and the cleaning done during a “deep clean.”

For example, during a cleaning of a home between stays, the items that are crucial to the cleaning process include detailed cleaning of the bathrooms, floors, and kitchens.

Areas likely not to undergo cleaning after each stay include the areas behind heavy items of furniture, the floors under beds, sofa sleepers, couches, ceiling fans, hidden areas (especially those high up on the cathedral ceiling), windows, screens, cleaning behind kitchen appliances (refrigerator/stove), shelves inside all kitchen cabinets, and blind slats. These items should undergo a thorough cleaning between rental seasons, or the long-term accumulation of soil and abuse is something that one cannot evade with a regular checkout clean.

The deep clean should include an annual carpet extraction, upholstery cleaning, and cleaning of all windows and screens.

 

Homeowners should also be aware of the following:

 

  • No company has exceptional housekeeping quality that doesn’t require at least one annual deep clean. I’ve not seen one yet!
  • Many companies require two deep cleans each year.
  • There is also a trend for the owner to pay for “mini-deeps” or “periodic cleaning” every six or seven renters so that the unit does not look worn and shabby by the end of the rental season.

 

I like to explain that it is no different than periodic oil changes in your car to “eliminate the filth in the primary operating system.” If you never change the oil in your vehicle, the performance will ultimately diminish.

The first thing guests look for in the fulfillment of the house is “whether it is clean.“ In every survey about a VRM’s performance ever taken by either a guest or homeowner, quality housekeeping is their number one concern.

To guarantee a professionally managed vacation rental experience, a VRM must require an annual deep clean in every home. In fact, it should raise a red flag to homeowners about the legitimacy of a VRM’s program if it is not part of the contract.

 

Don’t Let Owners Do Deep Cleaning

Not only should an annual deep clean be required per the Property Management Agreement, it should be done by the in-house staff and not by the homeowner.

Without a doubt, some homeowners can do an excellent deep clean, but that is extremely rare. Having the VRM’s professional in-house staff do the work also eliminates the need for a great deal of unnecessary, time-consuming communications with homeowners about authorization and scheduling.

It also prevents an embarrassing confrontation with the owner. Inspecting and evaluating the work of an owner to make sure all the cleaning is standard, and then having to point out how bad the work was done, doesn’t help in your relationship with the owner.

If you have the right staff, standards and processes in place and the housekeeping still isn’t being completed at the acceptable level, only the VRM is responsible.

Regarding deep cleans, in summary: Deep cleans must be done at least annually – no exceptions, and your in-house housekeeping staff should do the deep cleaning. If you allow the owner to do the deep cleaning, you either must have it inspected by your housekeeping manager in the presence of the proprietor. Or – if the owner does not wait for the inspection – your housekeeping team must have the authorization to make any needed corrections automatically and to bill the owner a flat rate per hour for doing so.

Related Items
View Comments (5)

5 Comments

  1. Angela says:
    November 29, 2018 at 4:31 pm

    I’d like a deep clean price list, as well. From what I understand the typical deep clean price is three times the price of a regular check out clean. Thanks!

    Reply
  2. Ashley says:
    February 5, 2018 at 2:01 pm

    Cara could you please send me a deep clean price list. I would greatly appreciate it.

    Reply
  3. Mark Clifford says:
    August 30, 2017 at 11:09 am

    Is there a rule of thumb or any kind of guidelines as to how much a Deep Clean should cost?

    Reply
    • Cara says:
      November 22, 2017 at 5:15 am

      Great question. I don’t know what area you are in however i am in Myrtle beach sc and if you would like I will gladly send you a deep clean price list.

      Reply
    • Ashley says:
      February 5, 2018 at 2:02 pm

      Cara or Mark, could you please send me that deep clean price list. I would greatly appreciate it.

      Reply

Leave a Reply

Cancel reply

Your email address will not be published. Required fields are marked *

Housekeeping
October 21, 2016
mm
VRM Intel Staff

Related Items

More in Housekeeping

Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?

Ren HinoteJuly 4, 2022
Read More

Analysis: “Reinventing” Vacation Rental Management by Alex Nigg

Alex NiggMarch 25, 2022
Read More

HR 2022: Attracting Today’s New Workforce after the Resignation Tsunami and the Great Renegotiation

Sue JonesMarch 23, 2022
Read More

Safety First: Evaluating and Addressing Safety Risks at Your Vacation Rentals

Justin FordOctober 28, 2021
Read More

The Importance of the Guest Experience within Vacation Rental Operations: From the Back of the House to the Front

Jeremiah GallOctober 19, 2021
Read More

Passing the Torch: Meyer Vacation Rentals Transfers Ownership To The Next Generation

Amy HinoteMay 3, 2021
Read More
Scroll for more
Tap

Sponsor News

  • Recession-Proofing Your Vacation Rental Business
    BusinessOctober 18, 2022
  • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    Industry News for Vacation Rental ManagersSeptember 16, 2022
  • PriceLabs Announces $30 Million Investment from Summit Partners
    BusinessAugust 5, 2022
  • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
    BusinessAugust 4, 2022
VRM Intel
Calendar of Events
Videos & Whitepapers
VRMintel Magazine
Subscribe
Advertise
About Us
Authors
Contact Us

Recent News

  • Arizonans for Responsible Tourism Pregame Prep Campaign
    Arizonans for Responsible Tourism Hosts Super Bowl Preparedness Campaign for Vacation Rental Operators
    Industry News for Vacation Rental ManagersJanuary 18, 2023
  • vacation-rentals-housing-vrm-intel
    Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    Industry News for Vacation Rental ManagersDecember 6, 2022
  • Woman dropping off a ballot
    2022 Election Results of Vacation Rental Ballot Measures
    Industry News for Vacation Rental ManagersNovember 11, 2022
  • Recession-Proofing Your Vacation Rental Business
    BusinessOctober 18, 2022

View Current Issue

VRMintel Copyright © 2016-17 | Click HERE to Subscribe | Privacy Policy | Disclaimer | Copyright | Jobs | Facebook | Twitter | LinkedIn

Do you change sheets on beds in your vacation rental that do not appear to have been slept in?
Time for an Update: Convincing Owners to Upgrade Home Furnishings and Décor

xxx videos

  • mamadas
  • redwap
  • free porn
  • porno gratis