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How Did the Outer Banks Get So Famous, Anyway?

Clark Twiddy -
This is the short version of how the Outer Banks—a small and isolated string of barrier islands on North Carolina’s East Coast—grew from a...
Marketing

Unlocking Travel for All: How VillaKey is Making Vacations Accessible for Families with Autism

Alexa Nota -
“I got an opportunity just a couple weeks ago to spend some time with one of our families in Orlando,” said Alice Horn, founder...
Education

8 Most Surprising Vacation Rental Industry Developments in 2018

Amy Hinote -
2018 was a whirlwind for those of us who cover the vacation rental industry. The pace of news about funding, acquisitions, regulation changes, and...
Marketing

Is Texting the New Email for Vacation Rental Managers? Giving Great Service While Texting 

Ali Cammelletti -
Communication via texting is rapidly increasing as we all see every day. Now when I dine out at a restaurant and I am waiting for a table,...
Latest News

Instant Gratification and the Five-Minute Golden Window 

Alexa Nota -
In 2007, Dr. James Oldroyd’s Lead Response Management Study found that agents who responded to a lead within five minutes of the inquiry submission...
Education

VillaKey Becomes First Certified Autism Center VR Company

Alexa Nota -
Last month, VillaKey became the first vacation rental company to become certified in autism travel by the International Board of Credentialing and Continuing Education...
Latest News

Today’s Challenge: Staffing to Meet Business Needs 

Sue Jones -
For the first time ever, there are more job openings available than there are eligible people to fill them. It should come as no...
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Property Care

Annual Deep Cleaning for Each Home in Inventory Should be Mandatory

Durk Johnson -
Once a year, some of us make an appointment with a doctor for a physical. This is when the doctor “lifts the hood” and makes sure the ol’ ticker...
Latest News

Common Threads: How Starr Textile Services’ Ties to the Vacation Rental Industry Helped It Knit Success 

Alexa Nota -
If any company can find opportunities amid challenging circumstances, it’s Starr Textile Services. In 2004, Meyer Vacation Rentals in Gulf Shores, Alabama, was quickly outgrowing the only local...
Latest News

Vacasa Raises Additional $64 Million in Funding, Bringing Total to $207.5 Million

Amy Hinote -
Vacasa today announced the company has closed on $64 million in a Series B-2 round led by existing investor Riverwood Capital with participation from...
Latest News

TurnKey Adds InvitedHome Co-founders to Management Team

Amy Hinote -
InvitedHome co-founders, Michael Joseph and Tom Feldhusen, left the company to join the TurnKey Vacation Rentals team. According to TJ Clark, CEO at Austin-based TurnKey, the...
Latest News

Steve Trover Discusses Closing All Star Vacation Homes and the Hard Lessons He Learned Along the Way

Amy Hinote -
We live in an inauthentic world of PR spin, and the vacation rental industry is no exception. We brag about successes and hide failures....
Service

Building Trust with Employees and Guests in Today’s World

Ali Cammelletti -
Most people are familiar with the concept of trust when it comes to personal relationships, but what about professional relationships? I have been working with...
Service

Handing Over Key to the Rockies: What it was Like Selling Our Vacation Rental Business

Julie and Mike Magliocchetti -
Mike and Julie Magliocchetti tell the story about the recent sale of their business, Key to the Rockies, to Vacasa. Mike: It all started when...
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Service

Helping Guests Survive Vacation Brain

Tyann Marcink -
“I can’t get in. The door won’t unlock.” “Did you turn the deadbolt after entering your code?” “No…I have to turn the deadbolt?” <Head slap> And another documented...
Education

Real Estate and Vacation Rentals Relationship Status: “It’s Complicated”

Erica Muller -
Vacation rentals and real estate are two massive industries worth billions that have long existed parallel to one another. The juxtaposition of the two...
Service

Great Experiences Begin with Genuine Connections

David Kornblith -
Great experiences are the cornerstone to driving new and repeat guests. Creating memories are what a vacation is all about. Because not all guests...
Property Care

Vacation Rental Mattress Rotation: What You Should Know

Rana Tarakji -
Rest and sleep are one of the indispensable activities in people’s lives. As such, having a nice and comfortable place to wind down and...
Property Care

Preventive Maintenance for Vacation Rental Homes

Jeremiah Gall -
The reactive maintenance approach, or “If it ain’t broke, don’t fix it,” is expensive and inefficient. Vacation rental property managers wind up spending more...
Service

Booking.com VP Olivier Grémillon on Fees, Market Growth, and Future

Amy Hinote -
Booking Holdings-owned Booking.com has been fascinating to watch as it has emerged as a leader in vacation rentals over the last four years. The...
Service

“A Sense of Place” Launches Second Season with Booking.com Sponsorship

Amy Hinote -
Booking.com has partnered with vacation rental influencer Matt Landau to produce of A Sense of Place as the series enters its second season. A show that...
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Education

Selling Safety: Professional Managers Need to Promote Safe Vacation Rentals

Justin Ford -
Anytime NBC’s Jeff Rossen does a news report on vacation rentals, rental managers around the country shudder at the effect his report could have...
Marketing

Total Compensation Statements Are a Powerful Marketing Strategy for Employers

Sue Jones -
The national unemployment rate of 3.8 percent (as of May 31, 2018) is the lowest it has been since April 2000. With unemployment under...
Marketing

Back-of-the-House Customer Service Training

Durk Johnson -
Recently, my wife and I spent our anniversary at a hotel on the Oregon coast. It was a unique date because it marked the...
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