Friday, December 5, 2025
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CATEGORY

Service

Service

Delivering and Communicating Deep Service Value to Homeowners

Jeremiah Gall -
The past decade in hospitality has been a whirlwind, and short-term rentals have (and are still having) an incredible run. Every aspect of the...
Marketing

Return on Experience (ROE): The Future of Vacation Rental Marketing

Tyann Marcink -
As entrepreneurs in the small accommodations business, you’re likely well-versed in ROI. That’s Return on Investment, of course, and it’s a mindset that can...
Latest News

North Carolina’s Ocracoke and Hatteras Islands take brunt of US impact from Hurricane Dorian

Amy Hinote -
Vacation rental managers from Miami northward up the Atlantic Coast to Delaware worked to prepare for slow-moving Hurricane Dorian. However, few believed that North...
Education

A Basic Primer on Short-term Rentals with a Cheat Sheet and Checklist of Considerations for City Officials

Amy Hinote -
An increasing number of municipalities are looking for the best way to regulate short-term rental regulations, and elected officials are understandably confused about how...
Property Care

A “Speedometer” for Housekeeping Performance

Durk Johnson -
Last fall I spent some quality daddy–daughter time with my daughter driving her back to college for her junior year. It was a long...
Service

10 Inexpensive Vacation Rental Upgrades Under $100

Heather Bayer -
We used to talk about the “wow” factor and what we could do to elicit that superlative response. That may have been fresh flowers,...
Marketing

Five Keys to Responding to a Negative Online Review

Clark Twiddy -
In a time where social media has given us all a channel to be heard, the tone of our digital engagements seems to also...
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Latest News

Vacasa CEO Eric Breon Discusses Plans to Purchase Wyndham VR for $162M

Amy Hinote -
Vacasa and Wyndham Destinations announced today that they have entered into an agreement under which Vacasa will purchase Wyndham Vacation Rentals for approximately $162...
Marketing

Independent Vacation Rental Managers: Beat the Disruptors by Playing Your Game

Doug Kennedy -
Play to Your Strengths as a Local Vacation Rental Brand Like virtually all industries these days, the vacation rental (VR) business is experiencing a period...
Service

Conflict Management: Are You Asking the Right Questions?

Dore Jean -
Like many guests, after waking up way too early, I arrived at my vacation rental in South Lake Tahoe tired from traveling and ready...
News

Building Innovative Teams

Ali Cammelletti -
Have you ever encountered someone who exuded passion about his or her career, hobbies, family, or even the beauty of life in general? I...
Education

Why Coaching Soft Skills is so Different from Training Hard Skills

Ali Cammelletti -
According to LinkedIn data, 57 percent of senior leaders feel soft skills are more important than hard skills. Interviewing candidates on hard skills is...
Education

Bedbugs, Block Parties, and Broken Bones

Megan Ueland -
Safeguard Your Short-Term Vacation Rental Business from the Unexpected With the growing number of vacation rental insurance options available today, it can be difficult...
Latest News

Vacasa Acquires Sterling Resorts

Amy Hinote -
Vacasa has acquired Sterling Resorts, one of the largest vacation rental management companies on the Florida Gulf Coast. Previously purchased by Pacifica Companies in...
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Property Care

Working with Housekeeping Subcontractors for Vacation Rental Property Managers

Durk Johnson -
Setting Expectations and Ensuring Subcontractors Meet Brand Standards Contracting out your cleaning can be a daunting task. An individual or company is essentially handing...
Latest News

Choosing Cleaning Products for Vacation Rentals

Durk Johnson -
A housekeeper’s world is a dangerous world! There are all sorts of nasty microbes that need to be eradicated from the property as it...
Latest News

Unlocking Travel for All: How VillaKey is Making Vacations Accessible for Families with Autism

Alexa Nota -
“I got an opportunity just a couple weeks ago to spend some time with one of our families in Orlando,” said Alice Horn, founder...
Latest News

Fireside Chat: Breezeway and Durk Johnson

VRM Intel Staff -
After nearly 20 years in the vacation rental industry, Durk Johnson has seen it all. From his accidental transition into the business with Deer...
Latest News

How to Sign More New Homeowners… and Keep the Ones You Already Have!

Doug Kennedy -
As I often say in on-site workshops, “If you want to get as much business as everyone else gets, then do the things that...
Marketing

Vacation Rental Marketing: The Book Direct Blueprint

Alan Egan -
Reinventing The Wheel #bookdirect day won't bring you direct bookings - This article will. Tomorrow (February 6th) is #bookdirect day but there's a lot more to...
Latest News

Property Managers Discuss Their OTA Distribution Strategies

Alexa Nota -
Strategic distribution has become one of the hottest topics in the vacation rental industry. As the speed of OTA technology and policy changes increases,...
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Latest News

How Hotels Push Direct Bookings and Seek OTA Independence

Alexa Nota -
As property managers and homeowners rally to promote direct bookings and build OTA independence, so too are the vacation rental industry's comrades in the...
Latest News

Exceptional Stays Drives Direct Bookings with the Human Touch

Alexa Nota -
“OTA independence is essential to our business strategy,” said Christina Casas, founder and CEO of Exceptional Stays. “We decided long ago that we had...
Education

Are You a Modern Elder? Vacation Rental Owner Keren Cinzio Discusses Former Airbnb Exec’s Book and Putting Wisdom to Work

Keren Cinzio -
My husband, Ken, and I recently finished reading Chip Conley’s book, “Wisdom @ Work, The Making of a Modern Elder”. It was good timing...
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It’s Your People, Stupid

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