Customer Service for Vacation Rental Professionals

“I got an opportunity just a couple weeks ago to spend some time with one of our...

As I often say in on-site workshops, “If you want to get as much business as everyone...

Reinventing The Wheel #bookdirect day won’t bring you direct bookings – This article will. Tomorrow (February 6th)...

Strategic distribution has become one of the hottest topics in the vacation rental industry. As the speed...

As property managers and homeowners rally to promote direct bookings and build OTA independence, so too are...

“OTA independence is essential to our business strategy,” said Christina Casas, founder and CEO of Exceptional Stays....

My husband, Ken, and I recently finished reading Chip Conley’s book, “Wisdom @ Work, The Making of...

This is the short version of how the Outer Banks—a small and isolated string of barrier islands...

“I got an opportunity just a couple weeks ago to spend some time with one of our...

2018 was a whirlwind for those of us who cover the vacation rental industry. The pace of...

Communication via texting is rapidly increasing as we all see every day. Now when I dine out at a restaurant...

In 2007, Dr. James Oldroyd’s Lead Response Management Study found that agents who responded to a lead...

Last month, VillaKey became the first vacation rental company to become certified in autism travel by the...

For the first time ever, there are more job openings available than there are eligible people to...

Vacasa today announced the company has closed on $64 million in a Series B-2 round led by...

InvitedHome co-founders, Michael Joseph and Tom Feldhusen, left the company to join the TurnKey Vacation Rentals team. According...

We live in an inauthentic world of PR spin, and the vacation rental industry is no exception....

Most people are familiar with the concept of trust when it comes to personal relationships, but what...

Mike and Julie Magliocchetti tell the story about the recent sale of their business, Key to the...

“I can’t get in. The door won’t unlock.” “Did you turn the deadbolt after entering your code?”...

Vacation rentals and real estate are two massive industries worth billions that have long existed parallel to...

Great experiences are the cornerstone to driving new and repeat guests. Creating memories are what a vacation...

Booking Holdings-owned Booking.com has been fascinating to watch as it has emerged as a leader in vacation...

Booking.com has partnered with vacation rental influencer Matt Landau to produce of A Sense of Place as the...