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Service

COVID-19

Understanding Aid Available through the Paycheck Protection Program for Vacation Rental Managers

Brooke Pfautz -

A Simple Guide to Help Vacation Rental Managers Understand Aid Available through the Paycheck Protection Program Undeniably, the vacation rental industry has been absolutely shaken...

COVID-19

Stay Alfred closes all properties for 8 weeks

Amy Hinote -

According to Spokane's The Spokesman, "Spokane Valley-based Stay Alfred is closing its properties nationwide for eight weeks, beginning April 1, to help reduce the...

COVID-19

The Importance of Deep Cleans – Let’s Get Real

Natalee Pfeifer -

Since submitting this article, COVID-19 has surfaced and ravaged the globe, the economy and this industry. Now, more than ever, it is the property...

COVID-19

Vacation Rental Management Companies Adapt Cancellation Policies to Extend Rebooking Dates and Offer Credits

Amy Hinote -

For small business owners, there is little that is more difficult than being faced with a circumstance in which they cannot make their customers...

COVID-19

Vacasa announces layoffs, executive pay cuts, and cuts in hours for others

Amy Hinote -

Earlier today, Vacasa notified employees it is laying off an unspecified number of workers, cutting the hours of others in half, and reducing executive...

COVID-19

Outer Banks Closes Doors to Visitors

Amy Hinote -

As reported by OBX Today, Dare County is restricting visitor access to North Carolina's Outer Banks beginning at 2 p.m. Tuesday. Read entire article. In response...

COVID-19

Who’s Your Director of First Impressions? Lessons from a Recovering 25-Year Director of Reservations

Connie Carlisle -

Leading a reservation call center for Kaiser Realty on the Alabama Gulf Coast for nearly 25 years—through 9/11, several devastating hurricanes, the oil spill...

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Property Care

Inspections: A Major Key to Housekeeping Success

Padre Escapes -

By Sage Viator, Executive Housekeeper, Padre Escapes Here at Padre Escapes, we currently employ a small team of full-time inspectors year-round. This is not to...

Property Care

Housekeeping Profitability: Making Your Housekeeping Department a Profit Center

Padre Escapes -

By Jeremy Clayton, Managing Partner, and Christi Knoll, General Manager, Padre Escapes First, here’s a little about our company, Padre Escapes. We are located on...

Education

Experience and Professionalism: Why They Matter in the Vacation Rental Industry

Ben Edwards -

I began my career in the vacation rental industry 20 years ago. As a kid out of college, I accepted a job with ResortQuest,...

Education

VRM Intel Live! is heading to Gatlinburg, Feb 26, with advanced-level education and discussion for vacation rental managers

Amy Hinote -

Vacation rental professionals are heading to Tennessee in a few weeks for VRM Intel Live! Gatlinburg. The conference will be held on Wednesday, February...

Education

Call Scoring: Moving the Needle with Call Scoring and Coaching

Ali Cammelletti -

Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values are being reflected in direct phone communications....

Service

A Cotswold Welcome: Down-Home UK Hospitality with Andy and Sarah Smith, Honeypot Cottages

Ren Hinote -

November in jolly olde England. Cold. Drizzly. Gray. But, with a bit of luck, an occasional pop of sunshine. During a recent month-long stay,...

Service

Setting Your Company Apart: Differentiating your vacation rental company from the competition with E.P.I.C. Hospitality™

Doug Kennedy -

Train hospitality through the heart and not the head by focusing on concepts such as empathy, patience, intuition, and compassion (EPIC). As I often say...

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Property Care

Homeowner Communications: Delivering and Communicating Deep Service Value to Homeowners

Jeremiah Gall -

Vacation rental managers have two distinct customers: guests and homeowners. The identity of a manager continues to evolve into that of a hospitality provider,...

News

Relationship Building: Creating Cultures That Build Trust in Relationships

Ali Cammelletti -

The vacation rental industry has an amazing foundation, one built on relationships and communication, which is why I was drawn to the industry and...

Service

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