Customer Service for Vacation Rental Professionals

Train hospitality through the heart and not the head by focusing on concepts such as empathy, patience,...

Vacation rental managers have two distinct customers: guests and homeowners. The identity of a manager continues to...

The vacation rental industry has an amazing foundation, one built on relationships and communication, which is why...

While no one wishes for a recession, it is hard to ignore multiple predictions that one is...

In the vacation rental industry, we frequently hear chatter about scaling businesses. The topic of scaling is...

Choosing the right Christmas presents for family members can be challenging. We look for gift ideas that...

Not so long ago in the lodging business, a long meeting or a day off would mean...

Vacasa, today, announced a $319 million strategic investment round led by tech investor Silver Lake, along with...

Vacasa has finalized its acquisition of Wyndham Vacation Rentals from Wyndham Destinations (NYSE: WYND) for a purchase...

Throwing the gauntlet: dead in five years? Three years ago, Maninder Gulati of OYO predicted at Phocuswright...

Last year, Matt Landau partnered with Booking.com to produce he second season of the web series, The...

The past decade in hospitality has been a whirlwind, and short-term rentals have (and are still having)...

As entrepreneurs in the small accommodations business, you’re likely well-versed in ROI. That’s Return on Investment, of...

Vacation rental managers from Miami northward up the Atlantic Coast to Delaware worked to prepare for slow-moving...

An increasing number of municipalities are looking for the best way to regulate short-term rental regulations, and...

We used to talk about the “wow” factor and what we could do to elicit that superlative...

In a time where social media has given us all a channel to be heard, the tone...

Vacasa and Wyndham Destinations announced today that they have entered into an agreement under which Vacasa will...

Play to Your Strengths as a Local Vacation Rental Brand Like virtually all industries these days, the...

Like many guests, after waking up way too early, I arrived at my vacation rental in South...

Have you ever encountered someone who exuded passion about his or her career, hobbies, family, or even...

According to LinkedIn data, 57 percent of senior leaders feel soft skills are more important than hard...

Safeguard Your Short-Term Vacation Rental Business from the Unexpected With the growing number of vacation rental insurance...

Vacasa has acquired Sterling Resorts, one of the largest vacation rental management companies on the Florida Gulf...