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Kennedy Training Network

Business

YOUR Memory Factory: Creating Lifetime Memories for Guests with those They Cherish Most

Doug Kennedy -
Instead of manufacturing a physical product, your factories create something more important to most humans—lifetime memories with those they cherish most. Recently, while presenting hospitality...
Marketing

Independent Vacation Rental Managers: Beat the Disruptors by Playing Your Game

Doug Kennedy -
Play to Your Strengths as a Local Vacation Rental Brand Like virtually all industries these days, the vacation rental (VR) business is experiencing a period...
Service

Maximizing Online Chat

Doug Kennedy -
When Used Correctly, Online Chat Provides a New Way to Convert Online Prospects These days, more and more vendors are providing chat options for...
Education

Verifying the Interplay of Voice and Online Channels

Doug Kennedy -
As I often say to participants in my on-site reservations training workshops, “You are not supposed to have this job, and I am not...
Service

Engaging Prospective Web-Surfing Guests Via Chat: Offer to Call If It Gets Complicated

Doug Kennedy -
  Now that so many technology companies have provided the means to chat online with customers, an ever-increasing number of vacation rental companies have yet...

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