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Marketing

Is Texting the New Email for Vacation Rental Managers? Giving Great Service While Texting 

Ali Cammelletti -
Communication via texting is rapidly increasing as we all see every day. Now when I dine out at a restaurant and I am waiting for a table,...
Technology

HomeAway Software Has a New Interim GM: Ryan Hutchings

Amy Hinote -
HomeAway Software announced today that it has named Ryan Hutchings as its new General Manager, replacing Cliff Vars. In this role, Hutchings will oversee...
Education

2nd Annual #BookDirect Guest Education Day Set for February 6 — Let your guests know it pays to book direct, book smart, and book...

Amy Hinote -
The Second Annual #BookDirect Guest Education Day, recurring on the first Wednesday in February, is set for February 6, 2019. With a multitude of...
Latest News

Instant Gratification and the Five-Minute Golden Window 

Alexa Nota -
In 2007, Dr. James Oldroyd’s Lead Response Management Study found that agents who responded to a lead within five minutes of the inquiry submission...
Education

VillaKey Becomes First Certified Autism Center VR Company

Alexa Nota -
Last month, VillaKey became the first vacation rental company to become certified in autism travel by the International Board of Credentialing and Continuing Education...
Latest News

Vacasa Adds Multifamily and Community Association Management Programs

Alexa Nota -
As Vacasa snaps up property management companies, it’s also creating an ecosystem of secondary service offerings that have come with the acquisitions, most recently...
Latest News

How Georgia Mountain Cabin Rentals Founder Paul Gribble is Raising the Bar for the Mountains that Raised Him   

Alexa Nota -
The phrase “born and raised” becomes less passive and more active and ongoing for Paul Gribble. Though he was born and raised in the...
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Latest News

Today’s Challenge: Staffing to Meet Business Needs 

Sue Jones -
For the first time ever, there are more job openings available than there are eligible people to fill them. It should come as no...
Latest News

Florida Panhandle Still Struggling One Month After Hurricane Michael

Alexa Nota -
A month after Hurricane Michael made landfall over the Florida Panhandle as one of the strongest storms to hit the US, those left in...
Latest News

Vacation Rental Industry Loses Ballot Initiatives Around the Country

Alexa Nota -
On Tuesday, residents in several municipalities cast their votes for or against local short-term rental ballot measures. In South Lake Tahoe and Pacific Grove,...
Property Care

Annual Deep Cleaning for Each Home in Inventory Should be Mandatory

Durk Johnson -
Once a year, some of us make an appointment with a doctor for a physical. This is when the doctor “lifts the hood” and makes sure the ol’ ticker...
News

TurnKey Vacation Rentals Appoints Chris Elam as VP of Guest Experience

Alexa Nota -
TurnKey Vacation Rentals announced today that it has appointed Chris Elam as vice president of guest experience. Elam was previously the vice president of...
Education

VRM Intel’s Takeaways from the VRMA International Conference

Amy Hinote -
Last week’s Vacation Rental Management Association (VRMA) International Conference in Las Vegas was the largest yet with over 1,700 attendees, and the event proved...
Latest News

Common Threads: How Starr Textile Services’ Ties to the Vacation Rental Industry Helped It Knit Success 

Alexa Nota -
If any company can find opportunities amid challenging circumstances, it’s Starr Textile Services. In 2004, Meyer Vacation Rentals in Gulf Shores, Alabama, was quickly outgrowing the only local...
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Latest News

Opinion: Why The Vacation Rental Industry Needs Ratings 

Alex Nigg -
Consistency Drives Convergence In a recent USA Today article on why Airbnb and similar sharing economy businesses are dwindling in popularity, this quote caught my eye: “Travelers say they’re tired of the unknown.”   Why is...
News

10 Questions with Airbnb’s Head of Professional Hosting, Clara Liang 

Amy Hinote -
Airbnb currently offers 5 million listings in 191 markets (compared to HomeAway, which lists 1.6 million properties). Growth rates at Airbnb have been extraordinary,...
News

Baltimore Set to Ban New Short-Term Rentals

Alexa Nota -
Baltimore city council is likely to issue final approval of a short-term rental ordinance to ban new short-term rentals. Bill 18-0189 limits licenses for...
Latest News

Simon Lehmann on Vacation Rental Software: The Good, the Bad, and the Ugly 

Simon Lehmann -
The vacation rental industry is booming. In the United States alone, there are an estimated 4,500 professional operators managing more than 600,000 units with a compound annual supply growth...
Latest News

Properly Raises $8.5M for Housekeeping and Inspection Tech Platform for Airbnb Hosts

Amy Hinote -
2018's third quarter already has been packed with venture capital and private equity funding news. In the latest of a series of announcements, San Francisco-based Properly,...
Latest News

Streamline Raises Funding and Acquires Bizcor

Amy Hinote -
The content of this article is no longer available. Related articles Simon Lehmann on Vacation Rental Software: The Good, the Bad, and the Ugly HomeAway Software is...
Latest News

HomeAway Software is Getting Out of the Website-Building Business: Will Shut Down Escapia Web Services in May 2019

Amy Hinote -
HomeAway Software has been providing and maintaining websites for hundreds of professional property management companies who use its market-leading Escapia software platform since purchasing the...
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Education

VRM Intel Magazine’s 2018 Fall Issue is Here

Amy Hinote -
The fall issue of VRM Intel Magazine is here. In 2015, when I started this magazine, Doug Macnaught, a close friend and mentor asked me, “Do you...
Regulations

San Diego City Council Rescinds Short-Term Rental Ordinance

Alexa Nota -
San Diego city council voted 8 – 1 today to rescind the short-term rental ordinance passed in July that banned second-home rentals in the...
News

LiveRez CEO Tracy Lotz Wins Idaho Innovator of the Year Award

Alexa Nota -
Last week, LiveRez CEO Tracy Lotz received the 2018 innovator of the year award from the Idaho Innovation Awards. The award recognizes Idaho professionals who...
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