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Durk Johnson

Property Care

A “Speedometer” for Housekeeping Performance

Durk Johnson -
Last fall I spent some quality daddy–daughter time with my daughter driving her back to college for her junior year. It was a long...
Property Care

Working with Housekeeping Subcontractors for Vacation Rental Property Managers

Durk Johnson -
Setting Expectations and Ensuring Subcontractors Meet Brand Standards Contracting out your cleaning can be a daunting task. An individual or company is essentially handing...
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Choosing Cleaning Products for Vacation Rentals

Durk Johnson -
A housekeeper’s world is a dangerous world! There are all sorts of nasty microbes that need to be eradicated from the property as it...
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Fireside Chat: Breezeway and Durk Johnson

VRM Intel Staff -
After nearly 20 years in the vacation rental industry, Durk Johnson has seen it all. From his accidental transition into the business with Deer...
Property Care

Annual Deep Cleaning for Each Home in Inventory Should be Mandatory

Durk Johnson -
Once a year, some of us make an appointment with a doctor for a physical. This is when the doctor “lifts the hood” and makes sure the ol’ ticker...
Marketing

Back-of-the-House Customer Service Training

Durk Johnson -
Recently, my wife and I spent our anniversary at a hotel on the Oregon coast. It was a unique date because it marked the...
Property Care

Creating A Standard Property Appearance Document

Durk Johnson -
All of you have been to your favorite restaurant and ordered your favorite item. Once you placed the order, the kitchen began a dance...
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It’s Your People, Stupid

Am I calling you stupid? Not really. Just grabbing your attention. But let me break down something I see in company after company that,...