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customer relationship management

COVID-19

Tours and Activities: The Time is Coming for VRMs to Provide a Comprehensive Guest Experience

Matt Loney -
In life, the only constant is change. This year has seen disruptive changes and challenges for many, but none more so than the travel...
COVID-19

Customers Behaving Badly: The Psychology of Changes in Guest Behavior

Paula Caballero -
After the flood of COVID-19 cancellations abated, property managers felt a renewed sense of hope as guests began to rebook vacation rentals destination by...
Education

Call Scoring: Moving the Needle with Call Scoring and Coaching

Ali Cammelletti -
Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values are being reflected in direct phone communications....
Latest News

The Evolution of Property Management Software by Amber Leto

Amber Carpenter -
I’m ashamed (or maybe proud?) to admit it, but I’ve been around the property management industry long enough to remember the magic of “ONLV”—the...
Education

PMS + CRM = ROI

Brett Parry -
Why do people settle for mediocrity? Why do people tend to take the path of least resistance? I suppose it could be a matter...

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