Over the last two days, there have been several reports that home owners listing on HomeAway’s sites received a letter from Yapstone (VacationRentPayment) informing them that personal information from HomeAway payments application may have been accessed by unauthorized persons between July 15, 2014 and August 5, 2015.
According to the letter, if you did not get a letter, your information was not exposed. You can contact Yapstone at 877-238-3816, Monday through Friday 9 AM to 7 PM EDT.
One customer wrote, “Just received my letter. Possible unauthorized access to email address, date of birth, bank account info, and in some cases names, physical address, and social security numbers.”
Update: On Sep 20, HomeAway responded to the situation with a statement.
In the thread in the HomeAway Community forum, there is significant confusion and concern regarding the letter that many home owners have received.
We will research this more, but if you also received the letter, please comment below.
I also received the letter, it almost seems as if it is a marketing attempt by Experian, please respond
I received the letter, and don’t know what to trust. I was going to sign up, when they asked me for my social security number and other personal information. Why do they need it if they have it and it got compromised. I am afraid to give my social to anyone who sends a letter to me in the mail. I do not recall having to give that information to Anthem when they were breached and offered protection. I do not feel good at all about giving my information out to a company that just allowed it to be possibly hacked.
I received the same letter. Please let me know if I should be concerned.
I received the same letter, dated 9.11.15. No traveller information breached, just us homeowners. Quote-Arranged 2 years of credit protection servies from Experian at no cost to you throug Expeirans ProtectMyID alert service which includes – 24 months credit monitoring services, insurance reimbursement policy and educational materials and access to expert fraud resolution representatives. Unquote