NAVIS announced the launch of NAVIS Narrowcast Vacation Rental Edition, a modular and scalable version of their award-winning reservation sales system designed to scale and meet the needs of vacation rental property managers – whether they are managing 75 properties or tens of thousands of units distributed globally. NAVIS’ solutions support thousands of agents booking over $1.4 billion annually and the new Narrowcast Vacation Rental Edition empowers vacation rental clients to cost effectively drive increased lead conversion, bookings and revenues. NAVIS Narrowcast is a unique suite of innovative web-based tools and best practices that increase reservation conversions, measure marketing effectiveness, capture more guest and prospect data, and report key management analytics.
This new edition of the powerful Narrowcast system offers an innovative, modular technology architecture that allows options to be turned on or off and scaled up based on the unique needs of each client.
NAVIS expanded its suite of solutions to meet its clients most demanding requirements and the Vacation Rental Edition allows clients to select the Narrowcast features and capabilities tailored for vacation rental companies. Core capabilities of the solution include:
- Narrowcast Lead Management provides comprehensive lead management capabilities to easily capture, convert, and manage prospective guest inquiries from all online and offline sources with advanced HomeAway, VRBO, and FlipKey lead integration.
- Narrowcast Connect delivers industry leading call/contact center capabilities to manage and prioritize inquiry routing, handling, and delivery to boost efficiency and productivity to improve guest experience.
- Narrowcast Outbound schedules, tracks and initiates outbound call follow-up to dramatically increase bookings.
- Narrowcast Achieve manages sales team performance with comprehensive call analytics, key performance indicators (KPIs), encrypted call recording, scoring, coaching, conversion, and real-time reporting for all aspects of contact center sales operations.
- NAVIS Push includes Push2Chat and Push2Call capabilities that integrate within websites, outbound emails, and online marketing programs to engage more potential guests, provide immediate response regardless of inquiry channel, and systematically capture lead conversations and data.
- Narrowcast TWI Campaign Tracker measures, reports and attributes revenue booked by web and by phone for all online and offline marketing campaigns, leveraging integration with more than 25 PMS solutions.
- NAVIS Client Advocates ensure high levels of client success by providing best practices, data interpretation, proven strategic counsel, and accountability.
Just from implementing NAVIS’ lead management technology and best practices, vacation rental companies often see an average increase of 5 to 7 points in lead conversion. According to NAVIS client Kristin Robinson of Island Realty, “NAVIS helps vacation rentals work smarter and maximize revenue by illuminating what is and is not working in their businesses.”
“For 28 years NAVIS has been committed to the vacation rental industry, and the launch of Narrowcast Vacation Rental Edition is a result of closely listening to the needs of vacation rental managers.,” said company president and CEO, Kyle Buehner. “We are developing intuitive solutions to help our clients manage and grow their business, regardless of their stage or size. The new Narrowcast Vacation Rental Edition offers more streamlined functionality that is easier to use, and will scale as business goals evolve. We are extremely excited about being able to empower more clients to increase bookings and capture market share in the fast growing vacation rental industry.”
With a client retention rate of 97%, NAVIS is the industry leading provider of products and services to help vacation rental management companies, resorts and hotels convert more reservations, connect with more leads 24/7, and optimize online and offline marketing – all leading to dramatically increased revenue.
NAVIS is an award-winning hospitality sales and marketing optimization company that increases leisure voice booking conversions and revenue for vacation rental companies, resorts and hotels. NAVIS provides a proven system that enables clients to base reservation sales and marketing decisions on accurate, real-time data. The NAVIS system uncovers previously hidden revenue sources. It provides operators with 100% of the revenue source picture, not just online and social media bookings. It implements powerful outbound sales strategies and measures true marketing ROI for each online and offline campaign. NAVIS captures guest and prospect data, tracks key revenue metrics, and provides 24/7 reservation call center services to help operators increase occupancy, ADR, and close more leisure business. To learn more visit www.MeetNavis.com.