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Customer Service for Vacation Rental Professionals

Sales techniques for reservation agents to increase bookings

Sales techniques for reservation agents to increase bookings
mm
VRM Intel Staff
December 15, 2012

Sales techniques for reservation agents to increase bookings

After more than 20 years in the business of front desk and reservations sales training, I’m extremely excited that a new white paper study has confirmed what we trainers have known all along: training our staff to ask for the sale will increase the likelihood of getting the business.

The study which is entitled “The Factors That Lead to More Reservations: A Statistical Analysis of Scored Phone Calls and Bookings,” is a collaborative effort between ContactPoint LLC and Dr. Kyle Wells, PHD, MBA, of the Udvar-Hazy School of Business at Dixie State College.

ContactPoint and Dr. Wells analyzed 4400 recorded actual phone calls…Read more >>

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Customer Service for Vacation Rental Professionals
December 15, 2012
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VRM Intel Staff

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