Customer Service for Vacation Rental Professionals

As Hurricane Arthur makes its way northeast, hugging the U.S. coastline, vacation rental managers are assessing the...

In spite of the recent American Hotel and Lodging Association announcement of its plan to disrupt the...

ORLANDO, Fla. (June 23, 2014) – Millennials will be the driving force behind the continued recovery of the...

by Valerie Welland I should start by confessing that I have a *slight* affection for shoes. To...

“Managing Your Online Reputation with TripAdvisor” was co-developed by TripAdvisor and eCornell and leverages research from Cornell University’s world-renowned School of Hotel Administration and faculty...

By Michelle Marquis, NAVIS VP Marketing and Strategic Initiatives Good coaching brings out the best in your...

The buzz at our annual leadership conference was all about data, and data is king. When it...

By Tom K In my last article I mentioned the Lunch & Learn. Properly used, this little...

by Doug Kennedy Hospitality marketing professionals recognize that today’s consumers are increasingly looking for genuine and authentic...

52 Percent of Survey Respondents Planning a Rental Stay This Year, Up from 44 Percent Who Stayed...

According to a SmartBrief study sponsored by the Wall Street Journal, 99% of guests travel with at least...

Resort Realty is proud to announce the opening of its Hatteras Island division for 2014. This will...

With the increasing number of homeowners attempting to self-manage their short-term rental properties, professional Vacation Rental Management...

Women Now Represent Majority of Affluent Travelers The ‘one percent’ just got a little bigger – among...

August 1, 2013 – Emerald Grande at HarborWalk Village is a Gulf front destination in Destin, Florida,...

April 12, 2013 –VRMA’s Regional Western Conference in Westminster, CO, was an excellent resource for education, information,...

Don’t let negative reviews affect your vacation property rental bookings. Use them as a powerful marketing tool...

April 1, 2013 –Don’t miss out on the chance to improve your property management company, meet and...

FORT WALTON BEACH, January 23, 2013 — ResortQuest’s parent company will lay off 18 local employees starting...

January 23, 2013 –By Matt Landau Dave McCormick is like a lot of people. As the Owner...

A few tips can help you ensure that you’re making the most of your front desk’s customer...

Sales techniques for reservation agents to increase bookings After more than 20 years in the business of...

Is your vacation rental company flight-friendly? In their Current Market Outlook 2012, Boeing predicts a 5% annual...