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How to Educate & Improve your Team’s Performance

Paul Bergeron -
Operational efficiency is difficult to measure, but imperative to your business’ success.  Ben Edwards of Weatherby Consulting offered a virtual session in March as part...
Business

How to Boost Owner Acquisition & Retention in Vacation Rentals

Paul Bergeron -
“With more competition in the market, acquiring and retaining owners is a large determinant of running a successful management business. It’s always a challenge...
Business

Implications of Safety on Guests, Insurance, and Regulation

Paul Bergeron -
Property and guest safety are foundational to delivering five-star guest experiences. The pandemic has made this clearer than ever for operators and their guests.  In...
Business

The Importance of Housekeepers to Your Vacation Rental Brand

Paul Bergeron -
“Housekeepers really are the frontline workers and the unsung heroes of the vacation rental industry. The company’s brand reputation and the guest’s experience rest...
Business

Staffing: Internal vs. External Field Teams

Paul Bergeron -
Few would argue against the statement that a vacation rental operator’s most critical function is handled by the cleaning and maintenance teams. What can...
Business

The Importance of Guest Communication to Vacation Rental Management

Paul Bergeron -
“Vacation rental managers have historically taken a reactionary approach to in-stay communication: leave the guest alone and be ready to respond when needed. Today,...
Business

Operational Trends in Vacation Rentals: How to Cope with More Work & Less Time

Paul Bergeron -
“Without a doubt, the pandemic has made the job of property managers harder. There’s an increased emphasis, quite rightly, on standards and cleanliness, and...
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Business

Exploring the Regulatory Landscape

Paul Bergeron -
As the industry pushes for higher-quality service, guest expectations aren’t the only driving force for operational excellence -- state and local regulators are closely...
Business

How to Accelerate Growth in Vacation Rentals through Owner Acquisition

Paul Bergeron -
“It’s clear that there is still so much room for growth in the vacation rental industry. Demand isn’t the issue, and guests are increasingly...
Revenue Management

Using Purpose-Built Tools to Better Serve Your Vacation Rental Business

Paul Bergeron -
“The ecosystem of ancillary technology enables vacation rental managers to work more efficiently. Short-term rental managers have gravitated away from one-size-fits-all technology and rely...
Business

Meredith Lodging Sues Vacasa in US District Court Alleging Vacasa is Contacting its Homeowners with False and Misleading Info

Amy Hinote -
Oregon-based vacation rental management company, Meredith Lodging, has filed a false advertising and defamation complaint against Vacasa alleging that Vacasa is contacting Meredith’s homeowners...
Business

Property Managers as Hospitality Providers and the Future of Service

Paul Bergeron -
There’s a push-pull situation emerging in vacation home rentals where operators must determine the right balance between how much touch-free service they can or...
Business

What Investors Don’t Understand about the Short-Term Rental Industry

Amy Hinote -
Outside investment has been pouring into the short-term rental industry for the last seven years with increasing intensity, but on the heels of Airbnb’s...
Sponsor News

Key Data Acquires Pre-Market Startup Demand IQ to Add Demand Data to its Booking Data

Amy Hinote -
Key Data has acquired DemandIQ, a technology product designed to capture real-time, forward-looking traveler demand data. Demand IQ was founded in 2020 by Amber...
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Business

Recent Investments and Acquisitions in the Vacation Rental Industry: How They Affect Local Management Companies, and Where Does the Industry Go from Here?

Amy Hinote -
News of acquisitions and investment in the vacation rental industry has been pouring in since Airbnb’s IPO: Vacasa buys TurnKey, Telluride’s Latitude 38, and...
Business

Vacasa Buys Turnkey—Finally

Amy Hinote -
Vacasa, the largest vacation rental management platform in North America, announced today it has signed an agreement to acquire TurnKey Vacation Rentals, a leading...
Business

Rent Responsibly Announces Five Founding Partnerships to Bring Alliance-Building and Advocacy Tools to More Vacation Rental Markets

Amy Hinote -
Rent Responsibly, a community-building platform for local vacation rental alliances, announced today the launch of five new partnerships across the industry. Expedia Group, Breezeway,...
Business

Onsite Property Management Association Update: Vacation Rental Industry Champions

Paul Wohlford -
The Onsite Property Management Association (OPMA) is the collective voice of and a meaningful advocate for the vacation rental industry. The idea to form...
Business

Lessons from the Auto Industry’s History Provide a Road Map for Regulatory Success in Short-Term Rentals

Alexa Nota -
Growing up, we assumed the automobile has always been considered as American as apple pie. Then we looked a bit closer at the history...
Business

Ben Edwards: The Game Has Changed, and It’s Time to Focus on the Money

Ben Edwards -
Take everything you know about the vacation rental industry and throw it out the window. What’s up is down, and what’s down is up....
COVID-19

Operations Technology is Critical for Vacation Rental Managers in 2021 by Jeremy Gall

Jeremiah Gall -
As we enter 2021, it has become clear that vacation rentals are the preferred lodging for those looking to spend time away from home....
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Business

VRM Careerists: Cort Roussel

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  In this series of VRM Careerists, VRM Intel is diving into...
Business

VRM Careerists: Kelly Keys Wilson

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  In this series of VRM Careerists, VRM Intel is diving into...
Business

VRM Careerists: Ryan Christopher

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  In this series of VRM Careerists, VRM Intel is continuing to...
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