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Journey Mapping: Attract and Retain Employees by Mapping the Employee Experience

Sue Jones -
In today’s economy, when unemployment is at a 30-year low, the biggest challenge employers face is just how hard it is to attract the...
Education

Friendly Upselling One Call at a Time

Ali Cammelletti -
There are many ways to upsell in today’s world, yet before talking about upselling, there is a foundation to dig into. Are your sales...
Service

Engaging Prospective Web-Surfing Guests Via Chat: Offer to Call If It Gets Complicated

Doug Kennedy -
  Now that so many technology companies have provided the means to chat online with customers, an ever-increasing number of vacation rental companies have yet...
Marketing

Blurring the Line Between Marketing and Public Relations

Alexa Nota -
Depending on whom you ask, marketing and public relations (PR) are either two distinct functions that don’t have much to do with one another,...
Education

Virtual Resort Manager Seminar Coming to Wilmington, Dec 12

Amy Hinote -
Virtual Resort Manager is bringing a vacation rental industry seminar for vacation rental managers to Wilmington, NC, December 12 at the Wilmington Hilton Riverside. Pete Wenk, founder...
Education

Setting Managers up for Success in the Vacation Rental Industry

Sue Jones -
At a time when unemployment rates are at their lowest in decades and talent is harder to find, it is now more important than ever to...
Service

Branding Your Vacation Rental Company with a Customer Focus 

VRM Intel Staff -
Online bookings in the vacation rental industry have been on the rise for a while. We are hearing from clients that anywhere from 50 to 85 percent of their bookings have been online this...
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Property Care

New report shines light on concerns of hotel room attendants in certain Toronto hotels

VRM Intel Staff -
This article, "Precarious work takes toll on hotel housekeepers," was written by Rebecca Melnyk of the REMI Network. While the article focuses on the hotel...
Service

7 Trainer Tips on Using Technology for Authentic Guest Engagement 

Doug Kennedy -
When vacation rental (VR) managers walk down the aisles of industry trade shows, such as VRM Intel Live! or VRMA’s annual and regional conferences, they are sure to encounter vendor partners offering...
Property Care

VRM Housekeeping Basics: Taylor-Made’s Joe Refosco Addresses Common Questions and Concerns 

VRM Intel Staff -
“Cleanliness is next to Godliness” is not just an old adage to be taken lightly. You get only one chance to make a good...
Service

The Seven Habits of Super Successful Salespeople 

John Suzuki -
I love vacation rentals. I love that we deliver twice the living space for half the price of hotels. I love being part of...
Service

Do You Have the Right Data? Is it Finally Time for Vacation Rental Managers to Have the Data Needed for Revenue Management?

Doug Kennedy -
Having spent my career with one foot in the hotel side of the lodging industry and the other in the vacation rental management space,...
Education

VRM Intel Live! and VRHP Housekeeping Seminar Coming to Outer Banks, February 22 & 23

Amy Hinote -
VRM Intel Magazine is coming live to North Carolina's Outer Banks with advanced level education and information for vacation rental managers. VRM Intel Live! will be held on February 22 at...
Education

Hiring in the Vacation Rental Industry? New Resource Can Help.

VRM Intel Staff -
As human resource managers know, finding experienced candidates in the vacation rental industry is challenging. Currently, hospitality degrees focused on vacation rental accommodations do not exist,...
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Education

April 30 -May 1 –Housekeeping and Maintenance Seminar in San Diego

VRM Intel Staff -
Designed for company owners, general managers,  executive housekeepers, and housekeeping coordinators,  this Housekeeping and Maintenance Seminar provides the latest news, up-to-date information and education...
Education

Save $100 On Conference Registration for your Vacation Rental Management Company

VRM Intel Staff -
April 1, 2013 --Don't miss out on the chance to improve your property management company, meet and learn from other property managers, and provide...
Service

Customer Service Tips for a Front Desk

VRM Intel Staff -
A few tips can help you ensure that you're making the most of your front desk’s customer service opportunity. Small businesses such as hotels, auto...

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