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Finding Better Property Management Software Solutions in the Vacation Rental Business with LMPM

Park Brady -
When I first got started with the vacation rental industry in the mid-1980s, the landscape was fundamentally different. There was no internet or software...
Business

Reinventing Your Business’ Front Line for a Better Guest Experience

Steve Trover -
The excited family pulls up to their rental home for a highly anticipated week of vacation. Everyone jumps out of the vehicle, and they...
Business

Property Management Newcomer Casiola: How their Fresh Look at the Industry is Making them Successful

Amy Hinote -
This past February, I pulled into the driveway of my Orlando vacation rental around 9:00 p.m. on a Saturday night. It’s always unsettling to...
Business

Vrbo Is Performing Better Than Airbnb for Vacation Rental Managers, But Direct Booking Still Number One Revenue Source . . . By A Lot

Amy Hinote -
Is Airbnb the top booking source for vacation rental managers? Not by a long shot. Looking at $2.4 billion in 2020 rental revenue received by...
Service

Dealers and Dreamers: Get Your Reservations Team Ready for Calls from Deal-Seeking, Vacation Daydreamers

Doug Kennedy -
What a crazy couple of months it has been for our vacation rental reservations sales staff, who were on the very frontlines of the...
COVID-19

Latest Data Show Sharp Drop in Forward-Looking Occupancy for Vacation Rental Companies

Amy Hinote -
Over the last two weeks, booking pace in the US leisure-based vacation rental industry--for stays through July--has seen a significant slowdown as travel restrictions...
COVID-19

Who’s Your Director of First Impressions? Lessons from a Recovering 25-Year Director of Reservations

VRM Intel Staff -
Leading a reservation call center for Kaiser Realty on the Alabama Gulf Coast for nearly 25 years—through 9/11, several devastating hurricanes, the oil spill...
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COVID-19

Current Data Shows Vacation Rental Booking Activity for Spring Break and Summer in US Leisure Destinations Still Strong, In Spite of Coronavirus Concerns

Amy Hinote -
As news circulated throughout the world about the highly contagious coronavirus, or COVID-19, the travel industry began to see increases in cancellations and decreases...
Education

Friendly Upselling One Call at a Time

Ali Cammelletti -
There are many ways to upsell in today’s world, yet before talking about upselling, there is a foundation to dig into. Are your sales...
Service

Branding Your Vacation Rental Company with a Customer Focus 

VRM Intel Staff -
Online bookings in the vacation rental industry have been on the rise for a while. We are hearing from clients that anywhere from 50 to 85 percent of their bookings have been online this...
Service

7 Trainer Tips on Using Technology for Authentic Guest Engagement 

Doug Kennedy -
When vacation rental (VR) managers walk down the aisles of industry trade shows, such as VRM Intel Live! or VRMA’s annual and regional conferences, they are sure to encounter vendor partners offering...
Latest News

Managers And Owners Angry At HomeAway’s Changes, But Is It Fair?

Amy Hinote -
Vacation rental managers and homeowners in traditional vacation markets are up in arms about the many changes at HomeAway since Expedia’s purchase of the...
Latest News

Meredith Lodging Acquires Oregon Shores Vacation Rentals

Amy Hinote -
Meredith Lodging LLC, based in Lincoln City, Oregon, announced today that it has acquired Oregon Shores Vacation Rentals. This is Meredith Lodging's fifth vacation...
Service

The Seven Habits of Super Successful Salespeople 

John Suzuki -
I love vacation rentals. I love that we deliver twice the living space for half the price of hotels. I love being part of...
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Service

Matt Landau: “Why I Cancelled My Hotel Reservations In Favor Of A Vacation Rental”

VRM Intel Staff -
January 23, 2013 --By Matt Landau Dave McCormick is like a lot of people. As the Owner of Pro Kitchen Gear, Dave travels a lot....
Marketing

Navis shares thoughts on email v. direct mail

VRM Intel Staff -
Navis Technologies's Bill Schlosser's To Mail or Email? That is the Question addresses the effectiveness of email and direct mail marketing campaigns. To Mail or...
Service

Sales techniques for reservation agents to increase bookings

VRM Intel Staff -
Sales techniques for reservation agents to increase bookings After more than 20 years in the business of front desk and reservations sales training, I’m extremely...

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