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Business

Piecing Together Technology Systems to Execute Revenue Management Strategies

Emily Pattillo -
In business and life in general, they say to avoid extremes. Make a solid plan, make corrective adjustments, but stay the course and “fly...
Business

Property Management Newcomer Casiola: How their Fresh Look at the Industry is Making them Successful

Amy Hinote -
This past February, I pulled into the driveway of my Orlando vacation rental around 9:00 p.m. on a Saturday night. It’s always unsettling to...
Business

How to Educate & Improve your Team’s Performance

Paul Bergeron -
Operational efficiency is difficult to measure, but imperative to your business’ success.  Ben Edwards of Weatherby Consulting offered a virtual session in March as part...
Business

How to Boost Owner Acquisition & Retention in Vacation Rentals

Paul Bergeron -
“With more competition in the market, acquiring and retaining owners is a large determinant of running a successful management business. It’s always a challenge...
Business

Implications of Safety on Guests, Insurance, and Regulation

Paul Bergeron -
Property and guest safety are foundational to delivering five-star guest experiences. The pandemic has made this clearer than ever for operators and their guests.  In...
Business

The Importance of Housekeepers to Your Vacation Rental Brand

Paul Bergeron -
“Housekeepers really are the frontline workers and the unsung heroes of the vacation rental industry. The company’s brand reputation and the guest’s experience rest...
Business

Staffing: Internal vs. External Field Teams

Paul Bergeron -
Few would argue against the statement that a vacation rental operator’s most critical function is handled by the cleaning and maintenance teams. What can...
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Business

The Importance of Guest Communication to Vacation Rental Management

Paul Bergeron -
“Vacation rental managers have historically taken a reactionary approach to in-stay communication: leave the guest alone and be ready to respond when needed. Today,...
Business

Operational Trends in Vacation Rentals: How to Cope with More Work & Less Time

Paul Bergeron -
“Without a doubt, the pandemic has made the job of property managers harder. There’s an increased emphasis, quite rightly, on standards and cleanliness, and...
Business

Exploring the Regulatory Landscape

Paul Bergeron -
As the industry pushes for higher-quality service, guest expectations aren’t the only driving force for operational excellence -- state and local regulators are closely...
Business

How to Accelerate Growth in Vacation Rentals through Owner Acquisition

Paul Bergeron -
“It’s clear that there is still so much room for growth in the vacation rental industry. Demand isn’t the issue, and guests are increasingly...
Business

Focus on Revenue Growth When Selling Your Vacation Rental Business

Jacobie Olin -
With increased acquisition activity, at C2G Advisors, we regularly are asked, “What steps can I take to prepare my company to sell?” We'll unpack...
Business

Property Managers as Hospitality Providers and the Future of Service

Paul Bergeron -
There’s a push-pull situation emerging in vacation home rentals where operators must determine the right balance between how much touch-free service they can or...
Business

Onsite Property Management Association Update: Vacation Rental Industry Champions

Paul Wohlford -
The Onsite Property Management Association (OPMA) is the collective voice of and a meaningful advocate for the vacation rental industry. The idea to form...
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Business

Lessons from the Auto Industry’s History Provide a Road Map for Regulatory Success in Short-Term Rentals

Alexa Nota -
Growing up, we assumed the automobile has always been considered as American as apple pie. Then we looked a bit closer at the history...
Business

Ben Edwards: The Game Has Changed, and It’s Time to Focus on the Money

Ben Edwards -
Take everything you know about the vacation rental industry and throw it out the window. What’s up is down, and what’s down is up....
Business

VRM Careerists: Cort Roussel

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  In this series of VRM Careerists, VRM Intel is diving into...
Business

VRM Careerists: Kelly Keys Wilson

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  In this series of VRM Careerists, VRM Intel is diving into...
Business

VRM Careerists: Ryan Christopher

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  In this series of VRM Careerists, VRM Intel is continuing to...
Business

VRM Careerists: Kathleen Holmes

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  If there is one universal truth about vacation rental managers, it’s...
Business

Disaster and Business Continuity Planning in 2021

Wendy Glover -
  "Hurricane Dorian formed on August 24, 2019, from a tropical wave in the Central Atlantic and gradually strengthened into a hurricane on August 28....
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Business

Vacation Rental Managers Maneuver Adjacent Growth: Carolina Retreats, Southern Vacation Rentals & Meredith Lodging

Zandra Wolfgram -
Everyone wants a thriving business. How do you get to increased profits and increased market share? The most intuitive way is to expand your...
Business

The Challenge of Insufficient Inventory Supply in the Vacation Rental Industry

Andrew Bate -
When COVID-19-related restrictions were lifted, and travel resumed on May 20, 2020, (which was also the day my daughter was born, so I remember...
Business

Resort Collection Outsources Call Center to Jamaica

Zandra Wolfgram -
Jamalo’s welcoming voice on the other end of the telephone brightened the cold January day. I was doing research about Resort Collection in Panama...
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