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Industry News for Vacation Rental Managers

Travelers Expect Transparency

Travelers Expect Transparency
mm
Vince Perez
March 16, 2017

 

The title above seems obvious to travelers and owner/managers in this great industry. As traveler ourselves, transparency is the minimum expectation we have when planning our family travel. So why do many business models in our industry depend on the lack of transparency?

As visibility in our industry continues to grow, it is the responsibility of every owner/manager to be transparent with the traveler. Many of you have experienced the traveler outrage when they discover they have been “had” by fees added to their bookings by the listing sites. Much like the weary traveler checking in to a hotel only to find out the guy next to him is paying much less for the same room.

Travelers are getting wise and they are finding our Brands despite the obstacles put in place. The greater concern for every owner/manager is the damage this is doing to our industry. Here is a clear example of how the lack of transparency negatively impacts our industry.

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View Comments (1)

1 Comment

  1. Aron Queeg says:
    May 8, 2017 at 8:04 pm

    Vacation rentals face two challenges.

    One. Many travellers fib on their number of occupants or intended property use knowing their is minimal onsite oversight at the rental.

    Two. The ever increasing fees to rent are turning off everyone. … similar to Trump-mania.

    Reply

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Industry News for Vacation Rental Managers
March 16, 2017
mm
Vince Perez @https://twitter.com/staysgroup

Vince Perez expertise spans across multiple disciplines in the hospitality and technology fields. Prior to his successful technology ventures, Vince was a respected executive in the hospitality industry serving in Senior Executive Leadership roles in Operations, Sales and Marketing for premier companies, including Japan Airlines, Nikko Hotels and Hyatt Corporation. Vince is a partner with Beach House Rentals, a thriving vacation rental management company located on the California Coast. Vince is also the founder of Fetch My Guest (www.fetchmyguest.com), the only autonomous marketing automation platform that gives independent vacation rental professionals complete control of their brand, marketing and guest life cycle resulting in more direct bookings. Fetch My Guest is the underlying technology that powers the Stays Group, the largest network of independent vacation rental brands in North America that is driving the #bookdirect revolution. The members only cooperative marketplace delivers on the promise of transparency, quality and the trust our members have earned over the many years in their respective communities. Vince is a regular contributor to VRMIntel and Short Term Rentalz publications. Vince has also been featured on “Sarah and T” and Cottage Blogger podcasts. Vince is also a regular speaker at industry events including; Vacation Rental World Summits, VRMIntel Live, Northwest Vacation Rental Professionals, VRMA events and the Book Direct Show.

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