Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of customized training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug’s monthly hotel industry training articles have been published worldwide, making him one of the most widely read hotel industry training writers. Visit KTN at www.kennedytrainingnetwork.com or email him directly. doug@kennedytrainingnetwork.com
Here are my most recent posts
For years now, vacation rental companies have been fighting desperately to win back market share from third...
As I sit in my office on New Year’s Eve, writing this article for the first VRM...
As most of my readers and clients in the vacation rental (VR) niche of lodging know, I...
What a crazy couple of months it has been for our vacation rental reservations sales staff, who...
Train hospitality through the heart and not the head by focusing on concepts such as empathy, patience,...
Not so long ago in the lodging business, a long meeting or a day off would mean...
Play to Your Strengths as a Local Vacation Rental Brand Like virtually all industries these days, the...
As I often say in on-site workshops, “If you want to get as much business as everyone...
When Used Correctly, Online Chat Provides a New Way to Convert Online Prospects These days, more and...
As I often say to participants in my on-site reservations training workshops, “You are not supposed to...
Now that so many technology companies have provided the means to chat online with customers, an...
When vacation rental (VR) managers walk down the aisles of industry trade shows, such as VRM Intel Live! or VRMA’s annual and regional...
Having spent my career with one foot in the hotel side of the lodging industry and the...
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