Thursday, December 4, 2025
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AUTHOR NAME

Doug Kennedy

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Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of customized training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug’s monthly hotel industry training articles have been published worldwide, making him one of the most widely read hotel industry training writers. Visit KTN at www.kennedytrainingnetwork.com or email him directly. doug@kennedytrainingnetwork.com
http://www.kennedytrainingnetwork.com/
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Business

Vacation Rental Companies Need Leaders With A Passion For Generativity

Doug Kennedy -
There’s no doubt that today’s STR and VR leaders have to be technophiles, embracingthe ever-changing world of the business ecosystem and somehow managing to...
Business

YOUR Memory Factory: Creating Lifetime Memories for Guests with those They Cherish Most

Doug Kennedy -
Instead of manufacturing a physical product, your factories create something more important to most humans—lifetime memories with those they cherish most. Recently, while presenting hospitality...
Business

Hand-to-Hand Combat: Winning the Battle for Direct Bookings

Doug Kennedy -
For years now, vacation rental companies have been fighting desperately to win back market share from third parties, such as online travel agencies (OTAs),...
Business

12 Steps To Reclaiming Your Spirit of Hospitality From The Grasp Of Cynicism

Doug Kennedy -
As I sit in my office on New Year’s Eve, writing this article for the first VRM Intel Magazine issue of 2021, I am...
Marketing

Secure More Direct Bookings through Personalized Sales and Marketing

Doug Kennedy -
As most of my readers and clients in the vacation rental (VR) niche of lodging know, I have also been providing training in the...
Service

Dealers and Dreamers: Get Your Reservations Team Ready for Calls from Deal-Seeking, Vacation Daydreamers

Doug Kennedy -
What a crazy couple of months it has been for our vacation rental reservations sales staff, who were on the very frontlines of the...
Service

Setting Your Company Apart: Differentiating your vacation rental company from the competition with E.P.I.C. Hospitality™

Doug Kennedy -
Train hospitality through the heart and not the head by focusing on concepts such as empathy, patience, intuition, and compassion (EPIC). As I often say...
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Education

Email Overload: Train Your Vacation Rental Team to Overcome Flooded Inboxes

Doug Kennedy -
Not so long ago in the lodging business, a long meeting or a day off would mean returning to a stack of handwritten notes...
Marketing

Independent Vacation Rental Managers: Beat the Disruptors by Playing Your Game

Doug Kennedy -
Play to Your Strengths as a Local Vacation Rental Brand Like virtually all industries these days, the vacation rental (VR) business is experiencing a period...
Latest News

How to Sign More New Homeowners… and Keep the Ones You Already Have!

Doug Kennedy -
As I often say in on-site workshops, “If you want to get as much business as everyone else gets, then do the things that...
Service

Maximizing Online Chat

Doug Kennedy -
When Used Correctly, Online Chat Provides a New Way to Convert Online Prospects These days, more and more vendors are providing chat options for...
Education

Verifying the Interplay of Voice and Online Channels

Doug Kennedy -
As I often say to participants in my on-site reservations training workshops, “You are not supposed to have this job, and I am not...
Service

Engaging Prospective Web-Surfing Guests Via Chat: Offer to Call If It Gets Complicated

Doug Kennedy -
  Now that so many technology companies have provided the means to chat online with customers, an ever-increasing number of vacation rental companies have yet...
Service

7 Trainer Tips on Using Technology for Authentic Guest Engagement 

Doug Kennedy -
When vacation rental (VR) managers walk down the aisles of industry trade shows, such as VRM Intel Live! or VRMA’s annual and regional conferences, they are sure to encounter vendor partners offering...
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Service

Do You Have the Right Data? Is it Finally Time for Vacation Rental Managers to Have the Data Needed for Revenue Management?

Doug Kennedy -
Having spent my career with one foot in the hotel side of the lodging industry and the other in the vacation rental management space,...

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