Friday, December 5, 2025
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reservations sales

Maximizing Online Chat

When Used Correctly, Online Chat Provides a New Way to Convert Online Prospects These days, more and more vendors are providing chat options for...

Verifying the Interplay of Voice and Online Channels

As I often say to participants in my on-site reservations training workshops, “You are not supposed to have this job, and I am not...

Engaging Prospective Web-Surfing Guests Via Chat: Offer to Call If It Gets Complicated

  Now that so many technology companies have provided the means to chat online with customers, an ever-increasing number of vacation rental companies have yet...

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