Thursday, December 4, 2025
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Doug Kennedy

Business

Vacation Rental Companies Need Leaders With A Passion For Generativity

Doug Kennedy -
There’s no doubt that today’s STR and VR leaders have to be technophiles, embracingthe ever-changing world of the business ecosystem and somehow managing to...
Business

YOUR Memory Factory: Creating Lifetime Memories for Guests with those They Cherish Most

Doug Kennedy -
Instead of manufacturing a physical product, your factories create something more important to most humans—lifetime memories with those they cherish most. Recently, while presenting hospitality...
Business

Hand-to-Hand Combat: Winning the Battle for Direct Bookings

Doug Kennedy -
For years now, vacation rental companies have been fighting desperately to win back market share from third parties, such as online travel agencies (OTAs),...
Business

12 Steps To Reclaiming Your Spirit of Hospitality From The Grasp Of Cynicism

Doug Kennedy -
As I sit in my office on New Year’s Eve, writing this article for the first VRM Intel Magazine issue of 2021, I am...
Marketing

Secure More Direct Bookings through Personalized Sales and Marketing

Doug Kennedy -
As most of my readers and clients in the vacation rental (VR) niche of lodging know, I have also been providing training in the...
Service

Dealers and Dreamers: Get Your Reservations Team Ready for Calls from Deal-Seeking, Vacation Daydreamers

Doug Kennedy -
What a crazy couple of months it has been for our vacation rental reservations sales staff, who were on the very frontlines of the...
Service

Setting Your Company Apart: Differentiating your vacation rental company from the competition with E.P.I.C. Hospitality™

Doug Kennedy -
Train hospitality through the heart and not the head by focusing on concepts such as empathy, patience, intuition, and compassion (EPIC). As I often say...
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Marketing

Independent Vacation Rental Managers: Beat the Disruptors by Playing Your Game

Doug Kennedy -
Play to Your Strengths as a Local Vacation Rental Brand Like virtually all industries these days, the vacation rental (VR) business is experiencing a period...
Service

Maximizing Online Chat

Doug Kennedy -
When Used Correctly, Online Chat Provides a New Way to Convert Online Prospects These days, more and more vendors are providing chat options for...
Education

Verifying the Interplay of Voice and Online Channels

Doug Kennedy -
As I often say to participants in my on-site reservations training workshops, “You are not supposed to have this job, and I am not...
Service

Engaging Prospective Web-Surfing Guests Via Chat: Offer to Call If It Gets Complicated

Doug Kennedy -
  Now that so many technology companies have provided the means to chat online with customers, an ever-increasing number of vacation rental companies have yet...

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