Vantage Resort Realty has developed a strong appreciation for Smart Home technology. This advanced technology not only helps our operations, homeowners, and guests but also aligns with our strategic growth plans for the Vantage Resort Realty brand.
Established in 2007, Vantage Resort Realty is best known for high-end luxury vacation rental properties in Ocean City, Maryland. Thanks to our investment in Smart Home, we have extended “the Vantage experience” to New Jersey and Myrtle Beach.
Smart Home Value to Owners and Guests
Everyone is finding value in our Smart Home investment. Both of our customer groups, homeowners and guests, are benefiting from this home-automation technology.
PointCentral gives us the ability to continue to drive toward the goal of providing revenue for our owners while protecting their properties. We are up front with our owner benefits, displaying a forward-thinking approach and saying, “Here are all the things we’re doing for you—we’re keeping your utility bills low and your systems in check, and you’re going to be able to monitor your property in the off season.”
This approach translates to the guests, who always, at a minimum, expect the property to have what they have at home. With Smart Home, we are able to take that guest experience to the next level. For example, if a guest has an issue with a door lock, we can unlock it remotely. Instant gratification and speedy solutions make for positive guest experiences.
Operational Control
PointCentral has made a tremendous difference in our 24/7 Client Services department. For example, when we get a plumbing call and need to send a contractor to the property, we use our PointCentral online system to generate a unique user code for the contractor (which is only valid for a specified period of time). The minute that code is used, we receive an alert informing us that the contractor is at the property. This has helped strengthen our partnerships with our vendors. It’s a win–win situation because contractors don’t have to go to the office to pick up or drop off keys, and we don’t have to worry about access issues. Operationally, the visibility that we’ve gotten from our PointCentral Smart Home system has been outstanding.
Using the PointCentral dashboard, we can see when a property was most recently cleaned and inspected. We can even use one of the codes to find out when we changed the air filters; which, again, pushes value back to the owner.
Thermostats are most valuable when we transition between seasons. When it started getting warmer in Ocean City, we found that the air conditioning systems were set either on “auto” or on “heat.” Thus, we were inundated with calls to the effect that the air conditioning wasn’t coming on. With our PointCentral Smart Home system, our team was able to get into the system for the property in question, click on the thermostat, and change its setting to “cool”—easily and efficiently solving the problem. The guest feedback we receive when we handle something on the first call has been positive, which is our ultimate goal from a customer-service standpoint.
Why Did I Choose PointCentral?
It started with the people. Adam and I jumped off to a fantastic start. Stan and Laura have been awesome. When I have questions, Adam is there. We text at random times and bounce ideas off each other all the time. It’s a great relationship.
With the way we’re pushing forward, we are on a path to success that continues to increase our excitement and positive client feedback each and every day.
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