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CATEGORY

Service

Business

How to Educate & Improve your Team’s Performance

Paul Bergeron -
Operational efficiency is difficult to measure, but imperative to your business’ success.  Ben Edwards of Weatherby Consulting offered a virtual session in March as part...
Business

The Importance of Housekeepers to Your Vacation Rental Brand

Paul Bergeron -
“Housekeepers really are the frontline workers and the unsung heroes of the vacation rental industry. The company’s brand reputation and the guest’s experience rest...
Business

Staffing: Internal vs. External Field Teams

Paul Bergeron -
Few would argue against the statement that a vacation rental operator’s most critical function is handled by the cleaning and maintenance teams. What can...
Business

The Importance of Guest Communication to Vacation Rental Management

Paul Bergeron -
“Vacation rental managers have historically taken a reactionary approach to in-stay communication: leave the guest alone and be ready to respond when needed. Today,...
Business

Operational Trends in Vacation Rentals: How to Cope with More Work & Less Time

Paul Bergeron -
“Without a doubt, the pandemic has made the job of property managers harder. There’s an increased emphasis, quite rightly, on standards and cleanliness, and...
Business

How to Accelerate Growth in Vacation Rentals through Owner Acquisition

Paul Bergeron -
“It’s clear that there is still so much room for growth in the vacation rental industry. Demand isn’t the issue, and guests are increasingly...
Business

Meredith Lodging Sues Vacasa in US District Court Alleging Vacasa is Contacting its Homeowners with False and Misleading Info

Amy Hinote -
Oregon-based vacation rental management company, Meredith Lodging, has filed a false advertising and defamation complaint against Vacasa alleging that Vacasa is contacting Meredith’s homeowners...
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Business

Property Managers as Hospitality Providers and the Future of Service

Paul Bergeron -
There’s a push-pull situation emerging in vacation home rentals where operators must determine the right balance between how much touch-free service they can or...
Business

Elevating Standards, Quality & Guest Experience in Vacation Rentals

Paul Bergeron -
"The issue of raising quality in short-term rentals is a fundamental one for our industry. It is so closely tied with raising standards, trust,...
COVID-19

Operations Technology is Critical for Vacation Rental Managers in 2021 by Jeremy Gall

Jeremiah Gall -
As we enter 2021, it has become clear that vacation rentals are the preferred lodging for those looking to spend time away from home....
Business

VRM Careerists: Cort Roussel

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  In this series of VRM Careerists, VRM Intel is diving into...
Business

VRM Careerists: Kelly Keys Wilson

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  In this series of VRM Careerists, VRM Intel is diving into...
Business

VRM Careerists: Ryan Christopher

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  In this series of VRM Careerists, VRM Intel is continuing to...
Business

VRM Careerists: Kathleen Holmes

Paula Caballero -
  Four seasoned VR pros share how they have survived and thrived in the industry.  If there is one universal truth about vacation rental managers, it’s...
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Business

Vacation Rental Managers Maneuver Adjacent Growth: Carolina Retreats, Southern Vacation Rentals & Meredith Lodging

Zandra Wolfgram -
Everyone wants a thriving business. How do you get to increased profits and increased market share? The most intuitive way is to expand your...
Marketing

Photo Staging to Wow Renters

VRM Intel Staff -
Cabin fever is an inevitable result of the COVID-19 lockdowns—a good thing, of course, for owners of vacation rentals—but an attention-grabbing online presence is...
Business

Resort Collection Outsources Call Center to Jamaica

Zandra Wolfgram -
Jamalo’s welcoming voice on the other end of the telephone brightened the cold January day. I was doing research about Resort Collection in Panama...
Business

Bounce into 2021 with Tools to Help Heal and Focus

Ali Cammelletti -
Here we are starting a new year with the hopes that the COVID-19 vaccine will help us return to the life we once had,...
Business

12 Steps To Reclaiming Your Spirit of Hospitality From The Grasp Of Cynicism

Doug Kennedy -
As I sit in my office on New Year’s Eve, writing this article for the first VRM Intel Magazine issue of 2021, I am...
Business

Getaway Society Founders Are a Dynamic Duo

Zandra Wolfgram -
As with constructing their first six-bedroom, three-bath custom home in the Pennsylvania Poconos, entrepreneurs Carrington Carter and Calvin Butts, Jr. leveraged every tool in...
Business

Sarah and T Podcast: PMs Should Be Prepared to Answer These Questions from Prospective Homeowners

Zandra Wolfgram -
Entertainer Steve Allen said, “Radio is the theater of the mind.” If that’s true, then Sarah Bradford and Tim Cafferty have a Broadway hit...
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Business

Founder of Newly Launched Kaiser Vacation Rentals Says, “Things Will Be Different … This Time”

Zandra Wolfgram -
In an exclusive interview with VRM Intel Magazine, Glen Kaiser announced today that he and his brother, Leonard Kaiser, are founding partners of Kaiser...
Business

Latest Round of Paycheck Protection Program Includes Up to $2 Million Loans for Some Vacation Rental Business Owners

Brooke Pfautz -
The reopening of the federal government’s Payroll Protection Program (PPP) is great news for the vacation rental industry. Although vacation rentals have fared better...
Business

The Principles That Have Guided Meredith Lodging through the Global Pandemic, Raging Forest Fires and Personal Family Challenges

Zandra Wolfgram -
Meredith Oksenholt and son, EJ, keeping an eye out for passing whales in the Bella Beach community of Depoe Bay. As with many vacation...
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