Delivering guest centric tools that lead to more direct bookings is a win-win for the vacation rental traveler and the dedicated hosts who serve them.
Stays Group, powered by Fetch My Guest, has teamed up with digital guest welcome book providers Touch Stay to enhance its commitment to guest experience excellence in the vacation rental community.
Digital guest welcome books adopted by Stays Group members close the loop on guest communications. Travelers supplied with their guest welcome book after booking confirmation will continue to experience Stays Group hospitality through pre-, during and post booking communications. They’ll also be able to explore the entire Stays Group portfolio, to consider future trips, from within each property’s guest guidebook.
“The Stays Group continues to grow our network of dedicated vacation rental professionals throughout North America. Part of our focus in 2022 is seeking out partnerships that complement the Stays Group network, our member brands and share our commitment to providing a world class guest experience. We are excited about this partnership with the Touch Stay team and look forward to expanding our relationship and many exciting announcements to come!” said Vince Perez, CEO of Fetch My Guest, Partner at Beach House Rentals, and Stays Group Member.
Andy McNulty, CEO of Touch Stay, adds: “Communication is perhaps the primary component of a guest’s experience once they’ve settled on where to stay. It’s our mission to enable it easily for hosts, owners and managers, and for it to be welcomed by and engaging for their guests. To work alongside partners who value and appreciate these endeavours is exciting for us and ultimately fulfilling for the sustainability and reputation of the vacation rental community.”
