Friday, December 5, 2025
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customer retention

Education

Call Scoring: Moving the Needle with Call Scoring and Coaching

Ali Cammelletti -
Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values are being reflected in direct phone communications....
Technology

Using big data to increase the bottom line for vacation rental management companies

VRM Intel Staff -
Big data is a collection of data from traditional and digital sources inside and outside your company that represent a source for ongoing discovery...

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It’s Your People, Stupid

Am I calling you stupid? Not really. Just grabbing your attention. But let me break down something I see in company after company that,...