Friday, December 5, 2025
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COVID-19

Airbnb to pay $250M to hosts for canceled bookings: “We want to fix this.”

Amy Hinote -
In a call today, Airbnb CEO Brian Chesky apologized to its hosts/suppliers for abruptly canceling March bookings in response to COVID-19 with no notice...
COVID-19

Vacation Rental Management Companies Adapt Cancellation Policies to Extend Rebooking Dates and Offer Credits

Amy Hinote -
For small business owners, there is little that is more difficult than being faced with a circumstance in which they cannot make their customers...
COVID-19

Airbnb changes “Extenuating Circumstances” cancellation policy to override managers and hosts

Amber Carpenter -
Today will mark the moment that we all realized that we were living in a world of complacency. We have become so enamored with...

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