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AUTHOR NAME

Paul Bergeron

12 POSTS
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Paul Bergeron is a freelance business reporter based in Herndon, Va., who has covered housing and real estate for 20 years.
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Business

How to Educate & Improve your Team’s Performance

Paul Bergeron -
Operational efficiency is difficult to measure, but imperative to your business’ success.  Ben Edwards of Weatherby Consulting offered a virtual session in March as part...
Business

How to Boost Owner Acquisition & Retention in Vacation Rentals

Paul Bergeron -
“With more competition in the market, acquiring and retaining owners is a large determinant of running a successful management business. It’s always a challenge...
Business

Implications of Safety on Guests, Insurance, and Regulation

Paul Bergeron -
Property and guest safety are foundational to delivering five-star guest experiences. The pandemic has made this clearer than ever for operators and their guests.  In...
Business

The Importance of Housekeepers to Your Vacation Rental Brand

Paul Bergeron -
“Housekeepers really are the frontline workers and the unsung heroes of the vacation rental industry. The company’s brand reputation and the guest’s experience rest...
Business

Staffing: Internal vs. External Field Teams

Paul Bergeron -
Few would argue against the statement that a vacation rental operator’s most critical function is handled by the cleaning and maintenance teams. What can...
Business

The Importance of Guest Communication to Vacation Rental Management

Paul Bergeron -
“Vacation rental managers have historically taken a reactionary approach to in-stay communication: leave the guest alone and be ready to respond when needed. Today,...
Business

Operational Trends in Vacation Rentals: How to Cope with More Work & Less Time

Paul Bergeron -
“Without a doubt, the pandemic has made the job of property managers harder. There’s an increased emphasis, quite rightly, on standards and cleanliness, and...
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Business

Exploring the Regulatory Landscape

Paul Bergeron -
As the industry pushes for higher-quality service, guest expectations aren’t the only driving force for operational excellence -- state and local regulators are closely...
Business

How to Accelerate Growth in Vacation Rentals through Owner Acquisition

Paul Bergeron -
“It’s clear that there is still so much room for growth in the vacation rental industry. Demand isn’t the issue, and guests are increasingly...
Revenue Management

Using Purpose-Built Tools to Better Serve Your Vacation Rental Business

Paul Bergeron -
“The ecosystem of ancillary technology enables vacation rental managers to work more efficiently. Short-term rental managers have gravitated away from one-size-fits-all technology and rely...
Business

Property Managers as Hospitality Providers and the Future of Service

Paul Bergeron -
There’s a push-pull situation emerging in vacation home rentals where operators must determine the right balance between how much touch-free service they can or...
Business

Elevating Standards, Quality & Guest Experience in Vacation Rentals

Paul Bergeron -
"The issue of raising quality in short-term rentals is a fundamental one for our industry. It is so closely tied with raising standards, trust,...

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