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Resort Collection Outsources Call Center to Jamaica

Zandra Wolfgram -

Jamalo’s welcoming voice on the other end of the telephone brightened the cold January day. I was doing research about Resort Collection in Panama...

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VRM Intel Taps Zandra Wolfgram as Managing Editor

VRM Intel Staff -

Founded by Amy Hinote in 2012, VRM Intel was created as a tool for the fast-growing and rapidly-evolving vacation rental industry. “Our mission is to...

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Speaking to Owners About Sensitive Revenue Opportunities

February 13, 2026

Revenue management is often presented as a data problem. At DARM 2025, Scott Bunce reframed it as a communication problem.¹ In a panel discussion titled...

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