vacation rental customer service

Business

OTAs: The End of Property Management as We Know It

Alex Nigg -

A $70 Billion Difference A manager at one of the three big global listing platforms recently told me, “There is no doubt that rent-by-owner has...

Business

The Value of Asking Questions to the Guest Experience, Your Work Environment & Beyond

Ali Cammelletti -

Questions are a critical foundation of all relationships that we experience in life. They are said to create learning or liking, and, in the...

Marketing

Photo Staging to Wow Renters

VRM Intel Staff -

Cabin fever is an inevitable result of the COVID-19 lockdowns—a good thing, of course, for owners of vacation rentals—but an attention-grabbing online presence is...

Instant Gratification and the Five-Minute Golden Window

Alexa Nota -

In 2007, Dr. James Oldroyd’s Lead Response Management Study found that agents who responded to a lead within five minutes of the inquiry submission...

vacation rental customer service

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