Friday, December 5, 2025
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Verifying the Interplay of Voice and Online Channels

As I often say to participants in my on-site reservations training workshops, “You are not supposed to have this job, and I am not...

Millennials and Technology: How VRMs Can Embrace Change and Ride Both to Success

Millennials, people between the ages of 18 and 34, are currently America’s largest generation, numbering 75.4 million and rising, passing baby boomers at 74.9...

3 Big Myths About Direct Bookings

“One would think that given all of the industry attention on direct booking, there would be a more uniform way of looking at what...

Packlate packs it up?

Packlate.com, based in  Conshohocken, PA, is reevaluating its business model. As of June, 2012, Packlate.com distributed 25,000+ vacation rental properties in over 30 countries to online...

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