VRM intelVRM Intel - News, Education and Information for the Vacation Rental Industry

Friday, December 5, 2025

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customer service training

Education

Call Scoring: Moving the Needle with Call Scoring and Coaching

Ali Cammelletti -

Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values are being reflected in direct phone communications....

Marketing

Back-of-the-House Customer Service Training

Durk Johnson -

Recently, my wife and I spent our anniversary at a hotel on the Oregon coast. It was a unique date because it marked the...

Latest news

Premier Pads Acquires Hoste, A Colorado Springs Vacation Rental Company

Business November 19, 2025

From Lone Rangers to a Thriving Collective: The Evolution of Revenue Management in STRs

Marketing November 4, 2025

VRMA And VRM Intel Honor Industry Leaders At The 2025 VRMA International Conference

News November 4, 2025

PriceLabs To Unveil AI Tools At VRMA Las Vegas To Unlock Hidden Revenue

News November 4, 2025

Stacy Wesson Named 2025 Recipient Of “Pay It Forward” DARM Registration Award

News November 4, 2025

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It’s Your People, Stupid

October 11, 2025

Am I calling you stupid? Not really. Just grabbing your attention. But let me break down something I see in company after company that,...

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