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customer service training

Education

Call Scoring: Moving the Needle with Call Scoring and Coaching

Ali Cammelletti -
Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values are being reflected in direct phone communications....
Marketing

Back-of-the-House Customer Service Training

Durk Johnson -
Recently, my wife and I spent our anniversary at a hotel on the Oregon coast. It was a unique date because it marked the...

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