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Q&A with Vrbo’s Lisa Chen: “We’ve started seeing encouraging improvement in U.S. traveler demand.”

Amy Hinote -
While the vacation rental industry faces challenges related to COVID-19, property managers and homeowners are having to work directly with third-party booking providers—including Vrbo...
COVID-19

Who’s Your Director of First Impressions? Lessons from a Recovering 25-Year Director of Reservations

Connie Carlisle -
Leading a reservation call center for Kaiser Realty on the Alabama Gulf Coast for nearly 25 years—through 9/11, several devastating hurricanes, the oil spill...

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It’s Your People, Stupid

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