Have you ever implemented a new technology or process in your company and wondered why it took...
Here we are starting a new year with the hopes that the COVID-19 vaccine will help us...
A couple of summers ago I was reading a book called The Whole-Brain Child by Daniel J....
Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values...
The vacation rental industry has an amazing foundation, one built on relationships and communication, which is why...
Have you ever encountered someone who exuded passion about his or her career, hobbies, family, or even...
According to LinkedIn data, 57 percent of senior leaders feel soft skills are more important than hard...
Most people are familiar with the concept of trust when it comes to personal relationships, but what...
There are many ways to upsell in today’s world, yet before talking about upselling, there is a...
Online bookings in the vacation rental industry have been on the rise for a while. We are hearing from clients that anywhere...
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