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ali cammelletti

Business

Implementing Change in Your Organization by Creating a Culture of Inclusion

Ali Cammelletti -
Have you ever implemented a new technology or process in your company and wondered why it took so long or felt so difficult? Maybe...
Business

Bounce into 2021 with Tools to Help Heal and Focus

Ali Cammelletti -
Here we are starting a new year with the hopes that the COVID-19 vaccine will help us return to the life we once had,...
Service

Practicing Conflict Transformation

Ali Cammelletti -
A couple of summers ago I was reading a book called The Whole-Brain Child by Daniel J. Siegel. I found it interesting that when...
Education

Call Scoring: Moving the Needle with Call Scoring and Coaching

Ali Cammelletti -
Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values are being reflected in direct phone communications....
News

Relationship Building: Creating Cultures That Build Trust in Relationships

Ali Cammelletti -
The vacation rental industry has an amazing foundation, one built on relationships and communication, which is why I was drawn to the industry and...
News

Building Innovative Teams

Ali Cammelletti -
Have you ever encountered someone who exuded passion about his or her career, hobbies, family, or even the beauty of life in general? I...
Education

Why Coaching Soft Skills is so Different from Training Hard Skills

Ali Cammelletti -
According to LinkedIn data, 57 percent of senior leaders feel soft skills are more important than hard skills. Interviewing candidates on hard skills is...
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Service

Building Trust with Employees and Guests in Today’s World

Ali Cammelletti -
Most people are familiar with the concept of trust when it comes to personal relationships, but what about professional relationships? I have been working with...
Education

Friendly Upselling One Call at a Time

Ali Cammelletti -
There are many ways to upsell in today’s world, yet before talking about upselling, there is a foundation to dig into. Are your sales...
Service

Branding Your Vacation Rental Company with a Customer Focus 

VRM Intel Staff -
Online bookings in the vacation rental industry have been on the rise for a while. We are hearing from clients that anywhere from 50 to 85 percent of their bookings have been online this...

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It’s Your People, Stupid

Am I calling you stupid? Not really. Just grabbing your attention. But let me break down something I see in company after company that,...